Full Time Intake Supervisor

4 weeks ago

Toronto, Ontario, Canada Salvation Army Full time
Description

The position of Hostel/Residential Supervisor is an entry-level management position which assists the Assistant Director in managing front-line day-to-day operations of the Maxwell Meighen Centre.

KEY RESPONSIBILITIES:

Program Responsibilities:

  • To assist the Assistant Director with day-to-day operation of the Shelter.
  • Ensure clients receive proper Customer Service while relating to the Intake Workers.
  • Assist the Assistant Director to ensure that the Triage Process is completed promptly and all necessary administration and data entry is correct.
  • Support the Intake Staff to ensure Level 1 Clients are provided with resources, support and referrals towards housing stability.
  • Read daily log books and make necessary follow-up.
  • Review all Incident Reports, make any follow-up & ensure necessary notations as needed. File incident reports monthly.
  • Assist the Assistant Director in ensuring the Hostel and Facility complies and meets the standards for the Quality Assurance and Accreditation.
  • Deal with all client issues & concerns as they are brought forward.
  • Ensure complaints from residents, community, or stakeholders via phone, in person or written are documented and forwarded to the Director.
  • Make necessary referrals to Case Workers, Chaplains, Harm Reduction Workers, etc.
  • Assist the Assistant Director to oversee Client Programs, ensuring that Clients receive a variety of engaging activities to promote wellness.

Staff/Supervision Responsibilities:

  • Supervise and provide day-to-day direction to all staff in accordance with established policies and procedures including Collective Agreement, Employment Standards and payroll procedure.
  • Review Intake timecards and forward to the Hostel Manager for approval of payroll.
  • Schedule, conduct and document supervision.
  • Conduct PEAC Reviews and Evaluations with assigned Intake Staff.
  • Attend and actively participate in all related staff meetings.
  • Prepare Intake Worker shift schedules in accordance with current policies and Collective Agreement.
  • Assist the Assistant Director to schedule staff and ensure all shifts are covered.
  • Ensure that Intake Office is supplied with necessary forms, Log Books, office supplies and other materials.
  • Ensure contact information is up to date for all Intake Workers.
  • Monitor and maintain the Intake worker relief pool.
  • Assist with the interview process when requested.
  • Generate and submit daily, weekly and monthly reports as required.
  • Provide backup support to Intake Staff and their functions when required.

Administrative and Other Duties:

  • To assist the Hostel Manager with the administration of the Hostel, Residential and Facility.
  • To give direction and ensure SMIS entries are completed properly.
  • To assist the Assistant Director and the Director with the Human Resources function of the Shelter.
  • On Call duties as scheduled.

Health and Safety

  • To assist the Hostel Manager to ensure that all Health and Safety requirements specific to the Hostel are in compliance with the Occupational Health and Safety Act.
  • Ensure Intake staff are completing Security Rounds as per policy.
  • To assist with incident investigations.
  • To assist with employee health and safety training.
  • To assist, make recommendations and/or correct substandard acts or conditions.
  • To assist in commending employee health and safety performance.
  • To perform employee safety observations.

Organizational Responsibilities:

  • Adhere to standards that are consistent with the values and philosophy of The Salvation Army.
  • Participate fully and constructively in staff meetings and in-service training.
  • Engage in formal supervision and performance evaluations.
  • Read and follow the policy and procedures manual, the Employee Handbook and the Toronto Shelter Standards, and understand that the Hostel/Residential Supervisor's position will be required to adhere to all these guidelines in dealing with clients, staff and the public.
  • Become familiar with the job descriptions and task lists for each position that reports to the Hostel/Residential Supervisor.
  • Make suggestions to the Management team that will improve efficiency, working conditions and/or procedures.
  • Represent the Organization in a professional manner.

Perform other duties as required.

WORKING CONDITIONS:

  • This is a full-time position working 40 hours per week.
  • Work is performed in an emergency housing facility, subject to high client levels of stress and crisis intervention will be required.
  • There will be exposure to dirt, bodily fluids, bodily waste; drugs and alcohol, noise, dealing with angry and abusive people, verbal abuse, and odours.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
  • Social Services Worker Diploma or minimum of 5 years in a work-related field including experience in a residential setting.
  • Certification in First Aid/CPR, and Non-Violent Crisis Intervention.
  • Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

  • 1 -2 years supervisory experience.
  • Thorough knowledge of Toronto Hostel Standards.

SKILLS AND CAPABILITIES:

  • Good interpersonal skills.
  • Fluent in written and spoken English.
  • Second language an asset.
  • Computer skills.
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.

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