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    Toronto, Ontario, Canada VHA Home HealthCare Full time

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    Toronto, Ontario, Canada VHA Home HealthCare Full time

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    4 weeks ago

    Toronto, Ontario, Canada VHA Home HealthCare Full time

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    4 weeks ago

    Toronto, Ontario, Canada VHA Home HealthCare Full time

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  • Intake Information Management Support Staff

    1 week ago

    Toronto, Ontario, Canada VHA Home HealthCare Full time

    VHA Home HealthCare is one of the largest not-for-profit home care providers in Ontario, employing close to 3,000 caring and committed professionals. Our team works together to provide high-quality, client-centered care to those who need it most in their homes, schools, retirement homes, and other community settings.Job SummaryThe Intake and Information...

Intake and Information Management Support Specialist

2 months ago

Toronto, Ontario, Canada VHA Home HealthCare Full time
Job Summary

VHA Home HealthCare is seeking a highly skilled and detail-oriented Intake and Information Management Support Specialist to join our team. As a key member of our Intake and Information Management Team, you will provide full clerical and administrative support to ensure the smooth operation of our services.

Key Responsibilities
  • Provide primary contact for all telephone and electronic inquiries regarding case offers, VHA Subcontractors, and other Community Partners.
  • Perform data entry, telephone support, and monitoring of electronic portals and fax systems.
  • Maintain the client database, communicate with VHA Nurses and Rehabilitation Service Providers, and compile data, statistics, and reports.
  • Guaranteed 20 hours per week, with potential for up to 35 hours, with varied shifts between 8:30am-9:30pm on weekdays, weekends, and stat holidays.
Requirements
  • Relevant post-secondary school education/training combined with practical experience, with medical terminology as an asset.
  • Minimum of two years related work experience or equivalent in a multi-tasking, routine-based clerical position.
  • Superior computer and data entry skills with proven speed and accuracy (50wpm) and experience with new software/electronic applications.
  • Culturally competent, interacting effectively with diverse stakeholders, with strong communication and customer service skills.
  • Ability to communicate and document effectively, efficiently, and timely with clients.
  • Strong attention to detail and ability to deal with multiple priorities.
  • Strong team player with ability to work effectively under pressure, adhering to deadlines.
  • Comfortable working in a constantly shifting environment, with ability to adapt to changes in client and funder needs and staff availability.
  • Proven organizational and problem-solving skills, with ability to continuously develop and upgrade skills and achieve personal and organizational performance targets.
  • Knowledge of Gold Care and ability to converse in a second language as an asset.
What We Offer
  • Benefits and pension plan for permanent eligible employees.
  • Compensation for education and professional development.
  • Comprehensive orientation and training at the start and throughout your career.
  • Mentorship and peer support.
  • Career development opportunities.
  • Employee and family assistance program.
  • Wellness resources.
  • Perks and discounts.
  • Staff and service provider events.
Accommodation and Diversity, Equity, and Inclusion

VHA Home HealthCare is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. We aim to review all applicants with fair and unbiased recruitment practices, where opportunities are presented based on merits, skills, and experience.