Intake and Information Management Support Specialist

5 days ago


Toronto, Ontario, Canada VHA Home HealthCare Full time
Job Summary

VHA Home HealthCare is seeking a highly skilled and detail-oriented Intake and Information Management Support Specialist to join our team. As a key member of our Intake and Information Management Team, you will provide full clerical and administrative support, serving as the primary contact for all telephone and electronic inquiries.

Main Responsibilities
  • Data entry and management
  • Telephone support and customer service
  • Monitoring of electronic portals and fax systems
  • Service changes and updates
  • Maintenance of client databases
  • Communications with VHA Nurses and Rehabilitation Service Providers
  • Compilation of data, statistics, and reports
Requirements
  • Relevant post-secondary education and training
  • Minimum of two years related work experience or equivalent
  • Superior computer and data entry skills
  • Culturally competent and effective communication skills
  • Strong attention to detail and ability to work under pressure
  • Proven organizational and problem-solving skills
  • Ability to work in a constantly shifting environment
What We Offer
  • Benefits and pension plan for permanent eligible employees
  • Compensation for education and professional development
  • Comprehensive orientation and training
  • Mentorship and peer support
  • Career development opportunities
  • Employee and family assistance program
  • Wellness resources
  • Perks and discounts
  • Staff and service provider events
Accommodation and Diversity, Equity, and Inclusion

VHA Home HealthCare is committed to providing reasonable accommodation and promoting diversity, equity, and inclusion in all aspects of our organization. We strive to create an inclusive work environment where all employees feel valued and respected.



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