Intake Worker
5 days ago
Job Summary:
The Salvation Army is seeking a highly skilled and compassionate Intake Worker to join our team. As an Intake Worker, you will be responsible for ensuring a safe and secure environment for residents, while also providing exceptional support and guidance.
Key Responsibilities:
- Conduct intake interviews and orientations to assess residents' needs and ensure a smooth transition into our facility.
- Monitor residents' daily activities and provide personal, practical, and morale support as needed.
- Accurately record day-to-day happenings and maintain logbooks to ensure accurate documentation.
- Respond to telephone inquiries regarding accommodation availability and provide information to residents and stakeholders.
- Perform regular internal and external security checks to ensure the safety and security of our residents and staff.
- Assist with domestic duties, such as meal preparation and light cleaning, to maintain a clean and comfortable living environment.
- Perform other duties as required to ensure a safe and secure environment.
Working Conditions:
- This is a full-time position working 42 hours per week from 11:00pm-7:00am.
Qualifications and Education Requirements:
- A Social Services Worker or Community Worker diploma/certificate or equivalent with some experience in frontline work in a social service setting.
- Current certification in First Aid/CPR.
- Crisis intervention training is an asset.
- Alternative combinations of education and experience may be considered.
Experience and Knowledge:
- Knowledge of community resources and ability to connect residents with relevant services.
Skills and Capabilities:
- Comfortable working with women from diverse backgrounds and providing individualized support.
- Excellent written and oral communication skills to effectively interact with residents, staff, and stakeholders.
- Ability to work as a member of a team during shifts and physically able to perform walkabouts of the site.
- Good concentration skills to continuously monitor the environment, security cameras, and attentiveness when interacting with residents and recording information.
- Willingness to accept the Code of Conduct required for those working at The Salvation Army and undergo applicable screening and background checks.
- Ability to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
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