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Part Time Intake Worker

2 months ago

Toronto, Ontario, Canada The Salvation Army Full time
Job Summary

The Salvation Army is seeking a Part Time Intake Worker to join our team. As an Intake Worker, you will play a critical role in delivering exceptional support and services to our clients and residents.

Key Responsibilities
  • Complete admissions and discharges of clients to and from the Hostel
  • Take basic information for intake, orientate new clients to rules, regulations, and available services
  • Complete triage for new clients or those who have not been triaged in the last three months
  • Perform all clerical duties, make logbook entries, and fill in all required forms
  • Sort and process mail daily, stamp and place mail in mailboxes, register cheques in cheque binder, distribute mail and have clients sign for cheques, check ID before giving out the mail
  • Assist with supervision of clients
  • Provide support, assistance, and encouragement to clients
  • Make referrals to counselling, administration, pastoral care, or programming
  • Bag and tag residents' belongings when necessary
  • Perform rounds of the Centre for bed checks and register all Beds not used (BNU's)
  • Arrange for wake-up calls for clients who request the same
  • Complete final rounds of the building to ensure all dormitory beds have been cleared and the rooms are locked and secured
  • Maintain a presence in the Hostel Atrium when assigned and participate in programming with the clients
  • Monitor the Computer Lab when assigned to do so
Organizational Responsibilities
  • Attend all authorized seminars, staff meetings, and training sessions as required
  • Adhere to standards consistent with the values and philosophy of The Salvation Army and the Maxwell Meighen Centre
  • Read and follow the policy and procedures of the Maxwell Meighen Centre and adhere to the Shelter Standards when dealing with clients, residents, and staff
  • Make suggestions to improve efficiency, working conditions, or procedures of the department and the Centre
Professional Responsibilities
  • Dependability - Relied upon to complete tasks and be punctual in attendance at the Centre
  • Cooperation - Willingness to be a team player and accept change in procedures, process, responsibility, and assignments
  • Initiative - Demonstrate the ability to think and act independently, originate innovative ideas and methods to improve performance or complete tasks better
  • Work Environment and Safety - Maintain a safe and pleasant workplace by following safety regulations and actively contributing towards a safer workplace
Working Conditions
  • This is a part-time position working 15 hours per week
  • Flexibility is required and the schedule may vary according to the requirements of responsibilities
  • Working environment is in the shelter locations in generally agreeable conditions
  • The performance of the job requires moderate amounts of keyboarding and performing walkabouts
  • May interact with clients with erratic/aggressive behaviors
  • May deal with angry and/or abusive people
  • May deal with verbal abuse
  • The incumbent may be exposed to the risk of minor to moderate injury or illnesses due to physical attack by others, exposure to infectious diseases, exposure to bodily fluids, and sharp objects
  • The incumbent carries a radio while on duty
Qualifications and Education Requirements
  • Post-Secondary Diploma in Social Work, Addictions, Counselling, or related field(s)
  • Certification in First Aid/CPR, and Non-Violent Crisis Intervention
  • Alternative combinations of education and experience may be considered
Experience and Knowledge
  • Minimum of 2 years related work experience
Skills and Capabilities
  • Good interpersonal skills
  • Fluent in written and spoken English
  • Second language an asset
  • Good computer skills with working knowledge of Windows
  • Good clerical skills
  • Ability to function as a team member
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities