Bilingual Workshop Coordinator

4 weeks ago

Burlington Ontario AA, Halton, Canada Endress+Hauser Canada Ltd. Full time

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

Endress+Hauser Canada was founded on May 1st, 1990. The company's main office is in Burlington, Ontario and additional offices are in Montreal, Quebec, Calgary & Edmonton, Alberta. Our Channel Partners and Authorized Service Partners provide coverage and support across Canada.

We are looking for a Bilingual Workshop Coordinator to join our group and provide a high level of support to internal and external customers as it relates to repairs. A central resource who maintains clarity, frequency and accuracy in all that they do. Acts as the main liaison between internal and external customers to ensure that all aspects of repairs and service activities are scheduled, executed and completed in a timely manner. Required to manage tools calibration scheduling and ensures high level traceability.

What is the role about?

Can you coordinate and manage different stakeholders with excellence? You will be the first point of contact coordinating and scheduling all repairs activities

Do you consider yourself an organized person? This role is for you You will be responsible for managing and maintaining the inventory and issuing tools in compliance with ISO Inventory

As Bilingual Workshop Coordinator, you will be the liaison between internal and external customers to ensure that everyone is taken care of in the best possible way

Which tasks will you perform?

  • Coordination and scheduling of all repair activities
  • Ensures technical details regarding a service call are received by the customer and are recorded
  • Prepares and ships the appropriate tools and parts
  • Administration and maintenance of inventory
  • Proactively manages tools process
  • Ensures tools compliance with ISO standards
  • Manages the in-shop repairs process
  • Ensures all invoicing is done accurately and in a timely manner
  • Processing of orders for spare parts, tools and consumables
  • Proactive follow up with customers
  • Participation in service meetings as necessary
  • Preparation of miscellaneous reports as needed or requested by the Service Manager or the Service Supervisor
  • Ensures all appropriate policies and procedures are followed
  • Ensures key stakeholders are informed
  • Acts as back up to the Field Service Coordinators and Help Desk when required
  • Any other duties as assigned.

What do we expect from you?

  • College Diploma in Business Administration, Instrumentation, process controls or equivalent experience.
  • Minimum 3 years of coordination and/or scheduling experience required
  • Intermediate computer processing skills including Microsoft Excel and Word
  • Experience with SAP is an asset
  • Fluency in English and French (written/spoken) is required

What can you expect from us?

  • We are a family-owned, highly committed company with a sustainable vision.
  • We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learning.
  • We prioritize Work-Life Balance, offering flexible working hours and hybrid remote work opportunities to support our employees in maintaining a healthy balance.
  • We are committed to Eco-Friendly Initiatives, actively participating in EcoVadis to promote sustainable and responsible business practices.
  • We provide On-Site Amenities such as our fitness centre, multi faith room and wellness room.
  • We ensure our employees work in State-of-the-Art Facilities equipped with ergonomic workstations to enhance productivity and comfort.
  • We prioritize Employee Well-Being by offering a comprehensive company pension scheme and access to health offers that support our employees' overall wellness.
  • We encourage Continuous Learning through language courses offered to our employees, promoting personal and professional development within our organization.

How do you apply?

To apply we kindly ask you to upload your documents on our career page. Applications sent to us by E-Mail can unfortunately not be considered due to Data Privacy Considerations.

Agencies, HR service providers, or similar entities are kindly requested to refrain from unsolicited submission of profiles and inquiries regarding potential collaboration. Any unsolicited applications will be disregarded and deleted without further consideration. We appreciate your understanding.

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