Application Specialist/Engineer

1 month ago

Oakville Ontario BB, Halton, Canada Grundfos GmbH Full time

Application Specialist/Engineer (Bilingual)

Application deadline:

Workplace: Hybrid Position

Job Location (Short): Oakville, Ontario, Canada

Contract Type: Full-Time

Employment Type: Regular

Do you have experience in providing technical support and preparing quotations? Would you like to work at one of the world’s leading water technology companies where we pioneer solutions to the world's water and climate challenges and improve quality of life for people?

If yes, then we have an interesting role for you

What is the job about?

We at Grundfos Canada are looking for a French speaking Application Specialist/Engineer to join our CSSC (Customer Sales Support Centre) team and handle our CBS (Commercial Building Services) customers and projects.

As an Application Specialist, you will contribute to a thriving CSSC team by providing timely and effective technical advice to incoming inquiries. You will also provide technical support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotations, information, advice, and assistance regarding Grundfos’ products and services before, during, and after a transaction to maintain and improve the organization’s Customer relationship.

You will report to the CSSC Manager and work on a hybrid schedule out of our Oakville, ON office.

Your main responsibilities:

  • Provide commercial and technical assistance to Customers services through various channels (i.e. telephone, E-mail, live chat, instant messaging, and face to face) regarding product sizing, applications, system solutions, accessories, installations, prices, etc. to assure the functionality of the solution in practice.
  • Support sales teams by handling tenders and projects, including providing dimensions, specifications, calculations, time of delivery, solutions for operation and maintenance issues, etc.
  • Manage, coordinate, and administer low-medium complexity project and service proposals from the Bid/No Bid approval through to submittal of the Bid to the Client, including negotiations, jointly with the appropriate Manager/Director.
  • Ensure a smooth handover of successful proposals to the project delivery team.
  • Follow up on Customer interactions within set Service Level Agreements (SLA).
  • Process special orders and inquiries in coordination with the suppliers.
  • Provide first Customer Contact Resolution on inquiries (as predefined by Group guidelines) and decide on the further processing of business transactions based on defined processes.
  • Provide pumping and system troubleshooting support to customers.
  • Provide standard pricing, quotations, delivery information and support order entry.
  • Communicate, collaborate, and provide support related to the product segment or 3rd party suppliers, where local problem solving is not available.
  • Assist and coordinate technical training for the Front-Line staff.
  • Promote digital tools towards customers using templates (GPC, GXS, MyGrundfos, Extranet, Chat).

Your background:

We imagine that you have:

  • The ability to communicate in French and English (speaking, reading and writing).
  • An Associate’s or Bachelor’s Degree in Engineering or equivalent work experience (3 - 5 years’ experience).
  • Experience of 1 – 2 years as an estimator or a similar position, including opportunity and quotation management with a technical background and experience within any of the following: Pumps, HVAC, Engineered To Order, Building Management Systems etc.
  • Good communication and networking skills together with the ability to build good and trusting relationships with both Internal and External Stakeholders.
  • Demonstrated working knowledge with Microsoft Office; experience using SAP (CRM/SD) would be beneficial.
  • Previous experience within Customer Services and relevant administrative experience, organizational skills & accountability with the Customer.
  • Knowledge of business structure, products and key market needs to create a good Customer centric experience.
  • Ability to prioritize and complete tasks to deliver desired outcomes within allotted time frames.
  • Experience in delivering projects within a technically complex and diverse environment on time, cost and quality.
  • Experience in successfully engaging different groups of stakeholders in difficult and complex situations.

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

In addition, your day-to-day benefits include:

  • If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues.
  • On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice.
  • Annual bonuses, health insurance, parental support, internal well-being consultants and programmes.
  • Access to the modern Grundfos Academy to pursue further both personal and professional development.
  • Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

If this job sounds appealing, please send your resume by clicking “Apply”.

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people.

We look forward to hearing from you.

About Grundfos
Grundfos is one of the world’s leading water technology companies with more than 19,000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team
We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

#J-18808-Ljbffr

  • Application Engineer

    4 weeks ago

    Oakville, Ontario, B8B, Halton, Canada Veolia Water Technologies & Solutions Full time

    Company DescriptionPart of Veolia Group, Veolia Water Technologies & Solutions brings together experienced professionals in pursuit of the same goal: to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy. We're always looking for passionate and creative people to help us in this...

  • Lead Engineer

    3 weeks ago

    Oakville, Ontario, B8B, Halton, Canada Veolia Water Technologies & Solutions Full time

    Company DescriptionPart of Veolia Group, Veolia Water Technologies & Solutions brings together experienced professionals in pursuit of the same goal: to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment, and energy. We're always looking for passionate and creative people to help us in this...

  • Senior Specialist, Algorithm Engineering

    1 month ago

    Oakville, Ontario, B8B, Halton, Canada BDO Full time

    Putting people first, every day Your Opportunity We're looking for a Senior Specialist, Algorithm Engineering, to join our BDO Canada team and own the following responsibilities: Research mathematical theories, algorithms, and techniques relevant to AI such as probability, statistics, multivariate calculus, linear algebra, graph theory, etc. Design...

  • BIM Specialist

    1 month ago

    Oakville, Ontario, B8B, Halton, Canada Kiewit Full time

    Position Overview As a BIM Specialist at Kiewit, you will play a pivotal role in our project workflows by serving as the expert in Digital Delivery tools. Your responsibilities will encompass complex project tasks that demand a deep understanding of various software solutions and the seamless integration of multiple discipline workflows. This position is...

  • Application Developer

    1 month ago

    Oakville, Ontario, B8B, Halton, Canada Sagen Full time

    Posted Wednesday, June 5, 2024 at 4:00 AM Job Summary Reporting to the Manager, Software Engineering, the Application Developer is primarily responsible for developing and maintaining scalable and reliable software engineering solutions in a timebound agile manner. This role has the unique opportunity to dive into projects and deliverables spanning across...

  • Advanced Purchasing Specialist

    4 weeks ago

    Oakville, Ontario, B8B, Halton, Canada Dana Full time

    Job PurposeThe Advanced Purchasing Specialist (PTG) is responsible for managing the purchased material BOM's for OEM inquiries. The primary objective is to confirm Best in Class cost inputs are incorporated into the Sales Inquiry System. This role includes the coordination of Request for Quote (RFQ) activities with the respective buyer(s) to ensure...

  • Asset Management Specialist

    1 month ago

    Oakville, Ontario, B8B, Halton, Canada Dillon Consulting Full time

    Responsibilities Contributes to development of asset management strategies, levels of service and proposed levels of service, risk assessments, vulnerability to climate hazards and financial strategies. Assists in the development of 10-25 year capital plans and assists in defining function requirements and technical standards for new asset management data...

  • Associate Project Engineer

    1 month ago

    Oakville, Ontario, B8B, Halton, Canada Veolia North America Full time

    Part of Veolia Group, Veolia Water Technologies & Solutions brings together experienced professionals in pursuit of the same goal: to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy. We’re always looking for passionate and creative people to help us in this mission!Job...

  • Automation Engineer

    1 month ago

    Oakville, Ontario, B8B, Halton, Canada Mauser Packaging Solutions Full time

    Essential Duties and Responsibilities: Develops plans for testing and debugging automation equipment while applying knowledge of engineering technology as necessary. Programs, troubleshoots, and evaluates any design considerations on new and existing systems and equipment. Designs engineering solutions that meet the manufacturing facilities requirements...

  • Senior Researcher/ Process Engineer

    1 month ago

    Oakville, Ontario, B8B, Halton, Canada Veolia Water Technologies & Solutions Full time

    Company DescriptionVeolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design and supply a range of water systems, from food and beverage applications, to municipal water, to microelectronics ultrapure water and heavy industrial wastewater treatment. We serve more than 50,000 customers worldwide and...

  • Senior Researcher/ Process Engineer

    1 month ago

    Oakville, Ontario, B8B, Halton, Canada Veolia Full time

    Company Description Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design and supply a range of water systems, from food and beverage applications, to municipal water, to microelectronics ultrapure water and heavy industrial wastewater treatment. We serve more than 50,000 customers worldwide and...

  • Associate Automation Engineer

    3 weeks ago

    Oakville, Ontario, B8B, Halton, Canada Veolia Water Technologies & Solutions Full time

    Company DescriptionVEOLIA Water Technologies & Solutions (WTS) is a worldwide leader in water recovery, treatment and reuse. We design and supply a range of water systems, from food and beverage applications, to municipal water, to microelectronics ultrapure water and heavy industrial wastewater treatment.Job DescriptionPosition overview:As part of the...

  • Sr. Electrical Engineer

    1 month ago

    Oakville, Ontario, B8B, Halton, Canada ProMach Full time

    ```html Job Description Did you love building as a kid? Do you enjoy taking something apart, just to figure out how to put it back together? Do you geek out on robots? Our engineers drive packaging innovation, creating new ways to improve – and increase – performance. We’re passionate about designing custom equipment that exceeds our customers’...

  • Sr. Electrical Engineer

    3 weeks ago

    Oakville, Ontario, B8B, Halton, Canada ProMach Full time

    Job Description Did you love building as a kid? Do you enjoy taking something apart, just to figure out how to put it back together? Do you geek out on robots? Our engineers drive packaging innovation, creating new ways to improve – and increase – performance. We’re passionate about designing custom equipment that exceeds our customers’ expectations....

  • Enterprise Software Engineer

    1 month ago

    Oakville, Ontario, B8B, Halton, Canada Spark Power Corp Full time

    Enterprise Software Engineer Spark Power, a trusted partner in energy in North America, is looking for an Enterprise Software Engineer to join our Oakville team. The individual in the role is driven to collaborate with teams across the organization to ensure the optimization of applications and business processes that support the organization. What will you...

  • Sr. Electrical Engineer

    4 weeks ago

    Oakville, Ontario, B8B, Halton, Canada ProMach Full time

    The Sr. Electrical Engineer is responsible for the design and specification of the electrical system on Zarpac projects and initiatives.Key Responsibilities:Create full electrical design packages including BOM, schematics, assembly drawings and layouts;Check & validate all final design documentation, parts lists and drawings according to design & contract...

  • Technical Account Manager

    1 month ago

    Oakville, Ontario, B8B, Halton, Canada Siemens Gas and Power GmbH & Co. KG Full time

    Technical Account Manager - Customer Support EngineerLocation: CanadaCompany: OrganizationBusiness Unit: ServiceFull-timeExperience Level: Experienced ProfessionalAbout the RoleA Snapshot of Your DayEngage in a dynamic and quick-growing industry that empowers tomorrow’s future by aiding us to support complex field corrections and maintenance dispositions...

  • Power Markets Data Engineer

    1 month ago

    Oakville, Ontario, B8B, Halton, Canada Liberty Utilities Full time

    At Algonquin-Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals,...

  • Solar Engineering Manager, Analytics

    4 weeks ago

    Oakville, Ontario, B8B, Halton, Canada PCL Construction Full time

    The future you want is within reach.At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities. That's why we're always looking ahead, and not just to the next project or what's next in our industry.We're also looking at what's next for you...

  • Heat Treatment Specialist

    3 weeks ago

    Oakville, Ontario, B8B, Halton, Canada Samuel Packaging Systems Group Full time

    Burloak Technologies Inc. is a leader in the additive manufacturing industry and provides engineering services for additive manufacturing, materials development, high precision CNC machining and metrology. Burloak works with the most innovative companies in the space, aerospace, automotive and industrial markets to rapidly transition their most challenging...