Customer Service Representative

3 weeks ago

Stouffville Ontario, York region, Canada Robert Half Full time

We are offering a short term contract employment opportunity for a Customer Service Representative in Stouffville, Ontario. As a Customer Service Representative, you will be working in the tax department of a non-profit organization, providing crucial support to both residential and commercial customers. This role will be initially based onsite, transitioning to a hybrid working model in due course.Responsibilities:- Accurate and efficient processing of customer transactions including property sales, purchases, and mortgage changes.- Handling and resolving customer inquiries, primarily focused on account collections.- Ensuring accurate electronic record keeping with no requirement for physical filing.- Assisting with the ownership change process, including the generation and dispatch of relevant letters.- Working independently to meet deadlines and maintain a high level of attention to detail.- Utilizing skills in Microsoft Excel and Word, along with other software such as Great Plains, to perform duties like data and order entry.- Managing communication with customers through various channels including inbound and outbound calls, and email correspondence.- Ensuring correct application of changes to deeds and other legal documents.- Supporting other front counter staff during peak busy periods.- A minimum of 3 years of experience in a customer service role, preferably within the non-profit sector.- Proven skills in answering inbound calls, efficiently addressing customer queries and concerns.- Demonstrable customer service skills, with a focus on providing outstanding service to all stakeholders.- Proficiency in data entry tasks, ensuring accuracy and attention to detail.- Experience in email correspondence, showcasing strong written communication skills.- Familiarity with both inbound and outbound call handling, maintaining professionalism at all times.- Proficiency in Microsoft Excel and Microsoft Word is necessary for managing data and creating reports.- Experience in order entry, demonstrating an ability to manage and process orders accurately.- Knowledge of municipalities and local government workings, as it pertains to the non-profit sector.Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.Only job postings for jobs located in Quebec appear in French.© 2025 Robert Half. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

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