Customer Service Supervisor

3 weeks ago

Mississauga Ontario CW, Peel region, Canada Altis Recruitment Full time

Job Title: Customer Service Supervisor

Location: Mississauga, ON

Job Type: Full-time, Permanent (Onsite)

Schedule: Full-time hours with occasional Saturdays



Job Description:

Our client in the automotive industry is seeking an experienced and motivated Customer Service Supervisor to join their dynamic team in Mississauga. This is a full-time, permanent role that requires the individual to work onsite, providing leadership and support to the customer service team. The successful candidate will be responsible for ensuring the delivery of excellent customer service, managing a team of representatives, and driving improvements in service efficiency.


Key Responsibilities:

  • Supervise and lead a team of customer service representatives to ensure they meet and exceed service goals and customer satisfaction standards.
  • Oversee the daily operations of the customer service department, ensuring all customer inquiries, issues, and concerns are addressed promptly and professionally.
  • Provide training, coaching, and development to team members to enhance their product knowledge and customer service skills.
  • Handle escalated customer complaints or issues, ensuring timely resolution and a positive experience.
  • Monitor team performance metrics and implement strategies for improvement in service quality and efficiency.
  • Collaborate with other departments to ensure the customer service team is aligned with company-wide objectives and goals.
  • Maintain an up-to-date knowledge of products, services, and industry trends to provide accurate information to customers and staff.
  • Manage schedules to ensure adequate coverage, including occasional Saturday shifts.
  • Report on customer service trends, challenges, and team performance to upper management.


Qualifications:

  • Previous experience in a customer service or supervisory role, preferably in the automotive industry or a related field.
  • Strong leadership and team management skills with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills.
  • Problem-solving and conflict resolution abilities, with a customer-centric mindset.
  • Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously.
  • Proficiency in Microsoft Office Suite and customer service management software.
  • Flexible to work occasional Saturdays as required.

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