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Représentant(e) ventes internes bilingue/Bilingual Inside Sales Representative

4 weeks ago

Richmond Hill Ontario LC, York region, Canada Compugen Inc. Full time

Découvrez Compugen Compugen est le plus grand allié technologique privé au Canada. Nous croyons que pour innover nos industries, transformer nos entreprises, connecter nos communautés et provoquer de réels changements, nous devons voir plus grand, élargir notre portée et agir avec plus d'audace. Grâce à notre expertise, notre curiosité et notre approche collaborative, nous aidons les organisations à créer et offrir des expériences numériques réfléchies et mémorables. Pour nous, c’est ce que ça veut dire de s'appuyer sur la technologie tout en restant centré sur l'humain.
Aider les organisations à imaginer et réaliser de nouvelles possibilités, ce n’est pas juste un slogan pour nous - c’est ce qui guide notre quotidien. Nous croyons foncièrement que la technologie est le conduit, mais les gens sont les points de connexion qui rendent la magie possible Notre culture Notre culture priorise le bien-être humain et s’investit dans votre potentiel. Nous sommes non seulement dédiés à nos objectifs d’entreprise, mais aussi à vos objectifs professionnels.
Si vous avez une curiosité inlassable, un désir de faire une différence et un esprit fondamentalement collaboratif, vous êtes au bon endroit.

Survol du rôle:
Compugen est à la recherche d'un représentant aux ventes internes expérimenté qui s'engage à fournir une expérience client exceptionnelle. Le représentant des ventes internes II est responsable de la gestion d'un portefeuille assigné de clients complexes en soutenant et en coordonnant toutes les activités, de la soumission au cycle de livraison. L'objectif est de s'assurer que les attentes de nos clients sont gérées de manière proactive et surpassées.
Responsibilités clés:
  • Fournir des soumissions aux clients en s'appuyant sur une connaissance et une expertise approfondies des produits
  • Assurer la liaison avec les cadres supérieurs des ventes et l'ensemble des services internes afin de garantir une expérience d’approvisionnement sans faille aux clients qui lui sont confiés.
  • Capacité à mener des déploiements de grande envergure, incluant des services et répondant à des exigences complexes des clients.
  • Gérer les commandes tout au long du cycle, de la saisie de la commande à la facturation.
  • Travailler avec l'équipe d’assistance aux ventes pour s'assurer que les commandes des clients sont traitées et reconnues de manière à dépasser les attentes.
  • Défendre les intérêts des clients, en priorisant leurs besoins et en s'efforçant de leur fournir une assistance basée sur des solutions grâce à nos produits et services
  • Résoudre les problèmes liés aux commandes en faisant preuve de ténacité, de persévérance et d'un grand tact.
  • Gérer les escalades, fournir une résolution durable et éviter les risques pour les clients.
  • S'assurer que tous les Indicateurs clés de performance (KPI) et les Ententes de niveau de service (SLA) sont respectés afin de garantir une satisfaction optimale des clients
  • Mener et/ou participer aux réunions client
  • Préparer et guider les transitions et les déploiements de produits pour les comptes assignés
  • Gérer la plateforme de commerce électronique du client
  • Gérer l'évaluation des produits et des offres de solutions
Obtenir des résultats cruciaux
  • Respecter ou dépasser les Ententes de niveau de service
  • Précision dans les commandes de vente
  • Atteinte de la marge brute
  • Suivi de la saisie de commande jusqu’à son expédition
Compétences et qualifications:
  • Capacité démontrée à collaborer dans des domaines multifonctionnels avec d'autres parties prenantes internes.
  • Diplôme universitaire ou collégial dans un programme d'études pertinent
  • 2 à 4 ans d'expérience dans un poste de ventes internes
  • Une expérience antérieure en communication et en assistance dans le développement, en maintenance et le service de grands comptes, est un atout
  • Capacité démontrée à gérer des priorités/projets multiples, à respecter les délais et à assumer les responsabilités.
  • Expérience dans le secteur des technologies est un atout
  • Compréhension de la chaîne d’approvisionnement
  • Excellentes compétences en matière de communication écrite et de relations interpersonnelles
  • Expérience des livrables en matière d’Ententes de niveau de service (SLA) d'Indicateurs de performance clés (KPI)
  • Expertise fiable des affaires
  • Orienté vers le client, avec un engagement fort pour la satisfaction du client
  • Extrêmement bien structuré, organisé et soucieux du détail
  • Maîtrise de la suite des produits Microsoft (Excel, Teams, Outlook etc…)
  • Capacité démontrée à travailler de manière autonome et en collaboration dans un environnement d'équipe
  • Bilingue Fr-En: communication verbale et écrite
Ce qu’offre Compugen:
  • Un environnement travail excitant et rapide qui vous met au défi
  • Une culture où l’authenticité et la diversité sont célébrées
  • Des opportunités de développement professionnel
  • L’opportunité de vous joindre au réseau Women in Technology
  • Des opportunités de vous impliquer dans vos communautés
  • Des collègues à l’esprit collaboratif qui sont prêts à vous soutenir
  • Des options de travail hybrides ou à distance, selon votre rôle
  • Une belle flexibilité dans votre équilibre vie/travail
Déclaration d’équité Chez Compugen, nous sommes dévoués à la diversité, l’équité et l’inclusion, et recrutons activement des gens de tous les groupes. Nous offrons des accommodements sur demande durant le processus de recrutement. Nous croyons que chaque personne mérite sa place à la table. Si vous nécessitez un accommodement, un représentant de l’équipe des ressources humaines travaillera avec vous pour répondre à vos besoins.

About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people - they are the connection that truly makes the magic happen Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us. Position Overview: Compugen is seeking an experienced, inside sales representative committed to providing exceptional customer experience. The Inside Sales Representative II is responsible for managing an assigned portfolio of complex customers in the support and coordination of all activities in the quote to delivery cycle. The goal is to ensure that our customers’ expectations are proactively managed and exceeded.
Key Responsibilities:
  • Provides quotes to customers using extensive product knowledge and expertise
  • Liaise with Sales Executives and all internal departments to ensure a seamless procurement experience for assigned customers
  • Ability to lead large deployments, that contain services and with complex customer requirements.
  • Manage orders throughout the entire cycle, from order entry to invoicing
  • Works with the Sales Support team to ensure that customer orders are placed and acknowledged in a manner that exceeds expectations
  • Be a customer advocate; putting customer needs first and working to deliver solution-based assistance through our products and services
  • Resolve any order related problems using tenacity, persistence, and a high level of tactfulness
  • Manage escalations, provide sustainable resolution & risk avoidance for customers
  • Ensure that all Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are being met to ensure optimal customer satisfaction
  • Lead and/or attend customer meetings
  • Prepare and/lead product transitions and product rollouts for assigned accounts
  • Manage customer’s e-commerce platform
  • Manage evaluation of products and solution offerings

Drive Critical Outcomes
  • Meet or exceed Service Level Agreements
  • Sales Order Accuracy
  • Gross Margin Attainment
  • Order to Ship Metric
Skills & Qualifications:
  • Demonstrated ability to collaborate across multifunctional areas with other internal stakeholders
  • University degree or College Diploma in a relevant program of study
  • 2-4 years previous experience in an Inside Sales position
  • Previous experience communicating and assisting in the development, maintenance, and service of large accounts is an asset
  • Proven ability to manage multiple priorities/projects, meet deadlines and responsibilities
  • Experience in the technology industry an asset
  • Understanding of supply chain
  • Outstanding written communication & interpersonal skills
  • Experience with SLA and KPI deliverables
  • Strong business acumen
  • Customer-focused, with a strong commitment to customer satisfaction
  • Extremely well structured, organized and detail-oriented
  • Proficiency in Microsoft suite of products including Excel, Teams, Outlook, etc.
  • Demonstrated ability to work autonomously and collaboratively in a team environment
  • French is a requirement
What Compugen Offers You:
  • Exciting, fast-paced challenging work environment
  • A culture where authenticity and diversity are valued
  • Professional development
  • Participation in Women in Technology Network
  • Opportunities to give back to our local communities
  • Collaborative supportive team members
  • Remote work/hybrid work options
  • Work/life flexibility
Equity Statement At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.

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