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Customer Support Representative

4 weeks ago

Ajax Ontario LH, York region, Canada Gantrex Full time

Job Description:

We are seeking a highly motivated Customer Service Representative - Sales Support to join our team. This role is pivotal in ensuring seamless communication and collaboration between Sales, Marketing, Engineering, Production, and the shop floor. The ideal candidate will bring at least 2 years of experience in a manufacturing environment and be skilled at managing schedules, deadlines, and customer satisfaction.

Key Responsibilities:

  • Serve as the primary point of contact for the Sales team, providing exceptional support to meet customer expectations.
  • Act as a liaison between departments—Sales, Marketing, Engineering, and Production—to ensure accurate scheduling and order fulfillment.
  • Communicate effectively with shop floor teams regarding production schedules, deadlines, and priorities.
  • Respond promptly and professionally to customer inquiries via phone, email, and other channels.
  • Manage and process customer orders from receipt to delivery, ensuring accuracy and timeliness.
  • Coordinate with production and purchasing teams to maintain smooth order flow and on-time delivery.
  • Arrange shipping and delivery of materials and manage import/export documentation.
  • Invoice orders, process returns, and issue credits as needed.
  • Address customer complaints and provide solutions to enhance customer satisfaction.
  • Identify opportunities for process improvement and share insights with internal teams.
  • Maintain accurate records in ERP systems (experience with D365 is an asset).

Qualifications:

  • Minimum 2 years of experience in a manufacturing environment.
  • Proven ability to collaborate across multiple departments and communicate effectively with shop floor teams.
  • Experience using an ERP system (D365 is an asset).
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • High school diploma required; post-secondary education preferred.
  • Strong problem-solving skills, attention to detail, and ability to thrive in a fast-paced environment.

Schedule:

  • 8-hour day shift
  • Monday to Friday

We Offer:

  • Competitive salary and benefits package.
  • A dynamic and collaborative work environment.
  • Opportunities to make a meaningful impact on customer satisfaction and operational success.
  • Comprehensive benefits, including:
  • Dental care
  • Extended health care
  • Life insurance
  • RRSP match

If you're an organized and detail-oriented professional who thrives in a manufacturing setting and enjoys working with diverse teams, we encourage you to apply