Bilingual Member Services Representative

3 days ago


Toronto Ontario CA, Ontario Options Consulting Solutions Full time

BILINGUAL MEMBER SERVICES REPRESENTATIVE

CONTRACT (6 WEEKS)

IN OFFICE, TORONTO, ON


Are you someone who adapts to changing demands and views change as an opportunity for growth?

Are you someone who proactively anticipates issues and develops workable solutions?


The Company

Our client is a distinguished organization that provides a vast Canada-wide membership base with training and development programs.


Company Perks and Rewards

  • Competitive pay rate ($25/hr)
  • Career development and learning opportunities
  • Smart, collaborative, and innovative team
  • Possibility for contract extension


The Job

You will provide front-line support within the Member Service Department processing transactions, including membership applications, meeting registrations, and product orders. Your main responsibilities will include:

  • Responds to member inquiries, maintains database accuracy, and organizes records.
  • Administer specific programs, such as professional development seminars or membership retention initiatives.
  • Perform timely retention calls.
  • Contribute to policy implementation and special projects.
  • Occasionally cover reception duties.
  • Support member growth and retention through exceptional customer service.
  • Recommend process improvements.
  • Handle over 60,000 transactions and 45,000 inquiries annually.


What you bring to the job

You are someone who knows how to communicate with diverse audiences and loves to collaborate with a team. You stay calm when under pressure and come with the following qualifications and skills:

  • Fluency in English and French.
  • College diploma (preferably in Business Administration).
  • At least one year of customer service and data entry experience.
  • Proficiency in MS Office and aptitude for working with numbers.
  • Knowledge of the iMIS database is an asset.
  • Prioritizes member needs and ensures satisfaction with timely, effective responses.
  • Delivers accurate, high-quality results that reflect well on the organization.
  • Demonstrates ethical behavior and maintains confidentiality.
  • Strong knowledge of MS Office (Word, Excel, Outlook, etc.).
  • Experience with data entry, database management, and membership or record processing.
  • Familiarity with accounting processes and the iMIS database (preferred).


Qualified job seekers are asked to apply with attention to Shannan Willoughby. Reference #13199.


I really look forward to hearing from you, but please understand that I will only be contacting those that are applicable for the role


Options Consulting Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability.

You can also find more jobs that may be suited to you on the Options Consulting Solutions Indeed and LinkedIn pages. Follow us on Facebook for job searching tips and other updates.



  • Toronto, Ontario, Canada IFDS Group Full time

    Job Description:">We are seeking a highly skilled Bilingual Customer Service Representative to join our team in Toronto, Ontario. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients through various communication channels.">About the Role:">">You will serve as the primary point of...


  • Toronto, Ontario, C6A, Ontario, Canada The Advocates'​ Society Full time

    Ready to Launch Your Events Career with a Professional, National Community? Fresh out of post-secondary with big dreams and a passion for event planning? Returning to the workforce with a wealth of experience and ready to jump back in? This could be your ticket into the creative and fulfilling world of professional event planning. As our Bilingual Event...


  • Toronto, Ontario, Canada Kelly Services (Canada), Ltd. Full time

    Remote Customer Service RepresentativeKelly Services, a leading staffing agency in Canada, is partnering with a client to fill a customer service representative role in a remote call center environment. This position offers a unique opportunity for individuals who possess excellent communication skills and are fluent in both English and French.Key...


  • Toronto, Ontario, Ontario, Canada BlueSky Personnel Solutions Full time

    Are you bilingual in French and English and passionate about delivering exceptional customer service? Join our client’s fast-growing organization in a fun and rewarding environment!Bilingual Customer Service SpecialistLocation: Yonge/Lawrence (TTC Accessible)Why You’ll Love Working Here:Competitive compensation and benefitsOpportunity to work with and...


  • Toronto, Ontario, C6A, Ontario, Canada Stone Tile International Full time

    Title: Customer Experience RepresentativeReports to: Director, Customer ExperienceSchedule: Monday to Friday 8:30am to 5:00pm & Occasional weekendsStone Tile International is looking for a Customer Experience Representative in the GTA to join our dynamic team!We are continuously looking for the best and most promising individuals to join our tightknit and...


  • Toronto, Ontario, Canada Aviso Wealth Full time

    Aviso Wealth is a leading wealth management organization dedicated to improving the financial well-being of Canadians. As a key player in the industry, we are committed to innovation, leadership, partnership, responsibility, and community. Our dynamic culture and talented professionals set us apart from other companies. If you're looking for a challenging...


  • Toronto, Ontario, Canada Bilingual Source Full time

    Unlock Your Potential in FinanceWe're seeking a highly motivated and bilingual professional to join our team as a Global Financial Ambassador. As a key player in our organization, you will play a vital role in launching the finance careers of talented individuals in mortgage, investments, and insurance.In this exciting opportunity, you will have the chance...

  • QA Tester-Bilingual

    2 weeks ago


    Toronto, Ontario, C6A, Ontario, Canada Tata Consultancy Services Full time

    Inclusion without ExceptionTCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our...


  • Toronto, Ontario, C6A, Ontario, Canada Altis Recruitment Full time

    Our client in the financial services industry is looking for a Accounts Transfer Representative to join their team in downtown Toronto. This is a contract role until April 2025, with a possibility of extension.In this role, you will review forms, initiate asset transfers, and follow up with institutions on the status of transfers while keeping our clients...


  • Toronto, Ontario, Canada Planet Fitness - Taymax Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Member Services Representative to join our team at Planet Fitness - Taymax Group. As a key member of our staff, you will be responsible for delivering exceptional service to our members, prospective members, and guests.


  • Toronto, Ontario, Canada Cintas Full time

    Cintas is a leading provider of uniforms, mats, mops, and other facility services. We're looking for a skilled Service Representative Specialist to join our team and provide top-notch support to our customers.Job Description:ResponsibilitiesAnswering customer calls and providing prompt issue resolutionData entry and account managementPreparing reports and...


  • Toronto, Ontario, Ontario, Canada Global Furniture Group Full time

    The Customer Service Representative is accountable for ensuring an exceptional experience with our customers through our dealer network, sales representative. They must ensure customer receive efficient and courteous service at all times. The customer focus will be with US Dealers. This incumbent is responsible for receiving and answering, within established...


  • Toronto, Ontario, C6A, Ontario, Canada Altis Technology Full time

    As a Quality Operations & Insights Specialist, you will play a key role in optimizing processes, improving quality management, and leveraging insights to enhance operational efficiency. This role involves collaboration across teams to ensure customer service excellence and effective knowledge management.Key Responsibilities:Streamline operations within...


  • Toronto, Ontario, C6A, Ontario, Canada Options Consulting Solutions Full time

    Business Sales Representative FULL-TIMEToronto, OntarioFirst year OTE $100,000+!Are you driven and prepared to fast-track your sales career?Do you aspire to a role with limitless earning potential?Are you interested in a well-defined trajectory for an incredible career?If you're deeply enthusiastic about sales and driven for triumph, this position is...


  • Toronto, Ontario, Canada Randstad Full time

    Looking for a unique blend of work-life balance and career growth in the heart of Toronto?About This RoleWe have an exciting opportunity for a Bilingual Customer Service Representative to join our team at Randstad. As a Financial Services Representative, you will play a vital role in delivering exceptional customer experiences while navigating the...


  • Toronto, Ontario, Canada Kelly Services (Canada), Ltd. Full time

    As a highly skilled Bilingual English Vietnamese Interpreter, you will play a crucial role in facilitating communication between individuals with limited English language skills and representatives from various industries. This is an exciting opportunity to utilize your language skills to make a meaningful impact while enjoying the flexibility of working...


  • Toronto, Ontario, Canada IFDS Group Full time

    Are you looking for a challenging and rewarding career in the financial services industry?We are seeking a highly skilled and motivated Bilingual Customer Service Agent to join our team at IFDS Group in Toronto, Canada.About IFDS GroupWith its global headquarters in Toronto, Canada, IFDS Group is a world-leading provider of outsourcing and technology...


  • Toronto, Ontario, Canada Compunnel Inc. Full time

    Compunnel Inc. Job OpportunityWe are seeking a highly skilled and bilingual customer service representative to join our team at Compunnel Inc.About the RoleThis role offers a unique opportunity for growth within our organization, with the potential to take on new challenges and responsibilities based on performance. As a multilingual customer service...


  • Toronto, Ontario, C6A, Ontario, Canada Compunnel Inc. Full time

    Story Behind the NeedBusiness group: Retirement Services. Candidate will be supporting Retirement Services Team as a Customer Service Representative.Project: n/a supporting business as usual activated.Candidate Value PropositionThe successful candidate will have the opportunity work with a Canadian market leader.Typical Day in RoleWith the customer as the...


  • Toronto, Ontario, C6A, Ontario, Canada Loblaw Companies Ltd - Head Office Full time

    Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the...