Multilingual Customer Service Representative

2 weeks ago


Toronto, Ontario, Canada Compunnel Inc. Full time
Compunnel Inc. Job Opportunity

We are seeking a highly skilled and bilingual customer service representative to join our team at Compunnel Inc.

About the Role

This role offers a unique opportunity for growth within our organization, with the potential to take on new challenges and responsibilities based on performance. As a multilingual customer service representative, you will play a crucial part in providing excellent service to our clients and their customers.

You will be responsible for making outbound calls to Group Benefit customers to obtain their consent to direct their case to one of our preferred pharmacies. You will also explain the benefits of our Case Management program, which connects patients with extra care and support related to managing their treatment and administering their pharmacy drugs. Training will be provided to ensure you are fully prepared to excel in this role.

Key Responsibilities
  • Make outbound calls to Group Benefit customers to obtain consent for directing their case to a preferred pharmacy.
  • Explain the benefits and features of our Case Management program to customers.
  • Answer customer inquiries related to their group benefits, pharmacy options, and the Case Management program.
  • Document and update customer interactions and consent in the system accurately and promptly.
  • Provide excellent customer service and build positive relationships with customers.
  • Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
Requirements

To be successful in this role, you will need:

  1. Bilingual proficiency in English and French (both written and spoken) is required.
  2. Previous customer service experience, preferably in a phone-based role.
  3. Proficient in using computer systems and software for data entry and communication.
What We Offer

In addition to the opportunity for growth and development, we offer a competitive salary and benefits package, including:

An estimated annual salary of $55,000 - $65,000, based on location and experience.

A comprehensive benefits package, including health, dental, and vision coverage.

Opportunities for professional development and career advancement.

Why Join Our Team?

We believe that our team members are our greatest asset, and we are committed to creating a positive and supportive work environment. If you are passionate about delivering exceptional customer service and have a strong desire to grow and develop your skills, we encourage you to apply for this exciting opportunity.



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