Service Department Manager

3 weeks ago

Hamilton Ontario EH, Ontario, Canada Farm Boy Full time

At Farm Boy, it is our mission to create a fun, fresh experience for all Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments.

As we continue to grow within Ontario, Farm Boy is excited to welcome new team members that share our passion for providing the best fresh shopping experience

Job Description

This position is responsible for ensuring that all objectives and goals of the department and store, as communicated by the Store Manager, are met and/or exceeded and for the day-to-day management of specific aspects of the department including ordering, merchandising, labour scheduling and customer service. The performance of the duties must ensure a quality service approach to all employees, customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities:

  • Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.
  • Work with the Store Manager and the Front-End Specialist to execute strategies aimed at successfully accomplishing stated goals and quotas while monitoring systems, programs and initiatives.
  • Team development, interviewing, training, reviews, coaching, motivation and recognition all while maintaining a high level of confidentiality and trust.
  • Consistent and effective communication to lead the service team, including one-on-one coaching, metrics, product identification (codes) and corporate policies and procedures.
  • Safeguard Farm Boy’s financial information, safe management, document maintenance and retention; and preserve the integrity of individual front-end staff (e.g., oversee refunds, cashiers’ over/short report, audit floats).
  • Ensure compliance with Government regulations and Corporate Health and Safety policies.
  • Participate in store coverage rotation as a Manager on Duty (eg. opening/closing store, alarm system emergency contact support) as directed by the Store Manager.
  • Supervise department staff and be accountable for the performance of the department, including serving customers on cash, cart retrieval, overrides and general cleanliness.
  • Schedule staff and verify attendance and payroll records.
  • Responsible for the management of the Floral Department (eg, merchandising, ordering, inventory and financials).
  • May be requested to undertake other related duties on a periodic basis.
Qualifications
  • Typically requires completion of a post-secondary program with an emphasis in business, plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
  • Successful completion of a Public Health Food Handler certification, Smart Serve plus Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months.
  • Excellent organizational and interpersonal skills along with accurate mathematical and analytical skills.
  • Clear and effective communication style, both written and oral.
  • Good judgment and decision-making abilities while communicating with customers and Farm Boy team members.
  • Ability to learn manual and automated systems/tools.
  • Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
  • Flexible schedule, including weekends, evenings and holidays.
  • Fluency in English and French shall be considered an asset.

Work & Sensory Environment:

  • Providing service to several people or departments, working under many simultaneous deadlines.
  • Required to stand and walk for long periods of time during shift.
  • Required to lift, carry or handle heavy objects.
Additional Information

Accommodation is available upon request for applicants and employees with disabilities.

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