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Duty Manager

3 months ago

Hamilton Ontario EH, Ontario, Canada Accor Hotels Full time
Company Description

This is a new kind of hospitality, grounded in the spirit of discovery, the fantasy of nightlife and the adventure of connection. Hyde is more than a brand, it’s a state of mind.

HYDE HOTEL DUBAI

Hyde Hotels, Resorts & Residences, part of the world-leading Accor group; opened the first Hyde hotel outside of the United States, Hyde Hotel Dubai, in close proximity to the iconic Burj Khalifa directly fronting the Business Bay canal and promenade.

Hyde Hotel Dubai, a five-star hotel, opened their doors in Q4 2021. The 276-rooms, all with balconies, is a mix of gracious standard rooms and luxurious suites with views of the Dubai Canal, the Dubai skyline and the iconic Burj Khalifa – the tallest building in the world.

Hyde Hotel Dubai features three incredible culinary experiences including the Mediterranean concept, Cleo Mediterráneo, contemporary Japanese from Katsuya, hand-crafted burgers from Hudson Tavern. Also on the property is The Perq, a coffee concept, a lobby lounge, and Hyde pool & lounge as well as a spa, male/female salon, fitness center, a swimming pool and retail area. The hotel’s public areas, guestrooms and Cleo was designed by Ciarmoli Queda Studio. Katsuya, Hudson Tavern and Hyde pool and lounge designed by Tristan Plessis Studio.

Job Description
  • Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition.
  • Assist the Front Office Manager in all aspects of his/her duties.
  • Ensure repeat guests and other VIPs receive special attention and recognition.
  • Control room availability, room types, accuracy of room count and rate categories.
  • Maximize occupancy, revenue & average rate while maintaining high service standards.
  • Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to.
  • Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are met.
  • Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out.
  • Know system recovery procedures.
  • Interpret computer reports and compile relevant statistics for front office.
  • Approve upgrades and special amenities in absence of manager.
  • Maintain inter-departmental relationships to ensure seamless customer service.
  • Inspect frequently for cleanliness and orderliness of the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival.
  • Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movements.
  • Maintain appropriate staff standards of conduct, dress, hygiene, uniforms, appearance.
  • Work with the HR Manager to ensure productive departmental performance.
  • Work with Finance in the preparation and management of the department’s budget.
  • Adhere to OH&S policies and procedures and ensure all direct reports do the same.
Qualifications
  • Good organisational skills.
  • Good level of engagement with residents.
  • Ability to manage a multi-cultural workforce.
  • Excellent leadership & communication skills.
  • Display high levels of integrity, dedication and support for continuous improvement.
  • Flexible management style to meet the challenges of a changing work environment.
  • Good knowledge of the entire Front Office Operations.
  • Must be a self-starter, coach & mentor who can motivate the Team to perform their best.
  • Knowledge of Opera Property Management System preferred.
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