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Implementation Consultant

3 months ago

Old Toronto Ontario, CA D2L Full time

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes They are excited to read more about what amazing things you could add to D2L.

General Description:

Implementation & Training Services helps new and existing customers successfully onboard and launch with D2L products. We prioritize partnering with our customers, by adopting a consultative approach.

As a Project Lead, you will lead new client implementation projects across all verticals (Higher Education, Corporate, K12). Being a trusted partner and the client's primary point of contact, you will work closely with Sales, Customer Success, and other Services departments to ensure that each client is prepared and enabled for their launch. You can expect to be leading multiple projects concurrently at any given time, and you will be expected to manage and implement projects from initiation to final operational stage. You will lead empowered, matrixed, virtual teams to include D2L, Client and potentially 3rd party personnel. This is a very project-oriented role and most of the tasks completed in this role would be considered billable. Travel may be required.

The role has responsibilities that traverse a broad spectrum of project, business, and technical accountability including project management, requirements facilitation, business analysis, technical solution design, and solution implementation.

Major Responsibilities:

  • Act as the main technical lead for implementation projects:
  • Conduct consultation workshops with customers to successfully elicit and clearly document requirements
  • Propose, design, develop, and deploy standard products as well as custom technical solutions
  • Devise technical solutions using D2L and partner products to meet customer requirements
  • Design, configure, and deploy integration solutions between enterprise systems such as the D2L suite of products, Authentication Systems, and Student Information Systems
  • Conduct requirements analysis to assess client technical readiness and establish an implementation and configuration plan for the solution
  • Guide customers through the successful implementation of technical solutions
  • Support client acceptance testing of deployed solutions
  • Deliver on projects across multiple clients concurrently
  • Operate independently to execute on customer commitments
Project management:
  • Oversee the implementation of multiple small projects to clients that are running concurrently at any given time
  • Develop and manage project plans, and obtain appropriate client and D2L approvals; this includes managing project schedules and budgets
  • Use project control procedures to manage changes to the agreed plan, including timescales, scope, and budget
  • Identify and assess risks, severity and impacts; determine and implement risk mitigation strategies and agree them with the client and internal to D2L as appropriate
  • Use Project Management methodologies as applied at D2L
Internal knowledge and process improvement:
  • Promote knowledge sharing within the department and the company
  • Contribute to internal improvement initiatives as required
  • Keep up to date with D2L and partner products and processes
  • Keep up to date with new technology trends to help facilitate client learning solutions
Excellent oral and written communication skills to express ideas and information clearly, concisely, and effectively, adapting communication style to suit different audiences and can convey complex concepts in a straightforward mannerAbility to instill confidence and influence customers' decisions in a consultative manner as a trusted advisorOutstanding organizational skills in order to manage multiple priorities and establish timeframes and resources that are reasonable and attainableStrong analytical and problem-solving skills with a track record of identifying issues, gathering relevant information, and employing critical thinking to propose effective solutionsAbility to multitask many simultaneous projects while remaining focused and composed even under pressure

Skills:

  • Strong business analysis skills, including comfortably communicating with a range of technical and non-technical stakeholders to elicit requirements and articulate solutions that best leverage the capabilities of D2L products
  • Familiarity with the practices, procedures, and principles of project management, with the ability to handle many small projects at one time or a few medium-sized concurrent projects
  • Working with the following technologies is an asset:
  • Single Sign-On/Web Authentication
  • Bulk tools/ ie; CSV
  • LTI
  • Business Intelligence tools (e.g., Tableau, Power BI)
  • API integrations
  • XML
  • HTML/HTML5/CSS
  • SQL
Working with the following applications is an asset:
  • Smartsheet
  • MS Project
  • Lucid Chart
  • Confluence
  • Competency in the use of the MS Office suite of tools

Work Experience:

  • At least 3 years of relevant experience supporting client needs for integrating enterprise systems
  • At least 2 years of experience working with Internet technologies, Web 2.0 concepts, Software as a Service (SaaS)

Education:

  • Bachelor’s degree or Diploma in either Technology, Computer Science, Information Systems, Engineering, or equivalent mix of education and relevant experience

Schedule: Full-time

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