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Disability Administrator

1 month ago

Canada, CA Compunnel Inc. Full time

Disability Administrator - Bilingual


Typical Day in Role:

This role provides administrative support to the National Group Disability organization and works closely with both our internal and external customers, including Case Managers, Associate Managers, DA and SDA colleagues, Specialists, Medical Consultants, Lawyers, Plan Sponsors, and Plan Members.


Key Accountabilities & Job Duties

  • Processing Access Requests (file copy requests) by reviewing the request and the consent to identify correct information to send and authority to do so
  • Reviewing access requests meticulously and redacting third party information to avoid privacy breach – each document is reviewed to ensure it matches the request and authority above
  • Privacy Breach incidents are referred to the employee’s leader who handles the resolution and reporting requirements
  • Handling emails in several group email inboxes
  • Setting up disability claims and/or handling follow-ups for claims
  • Handling Client and Control Reports
  • Issuing payments for vendor invoices
  • Data entry (from claim forms to claims payment system – Navigator)
  • Emailing and/or printing and sending out correspondence to claimants, clients or other stakeholders ensuring that privacy protocols are followed
  • Offsite file tracking/search/retrieval
  • Handling of media files
  • Assisting with new client onboarding – transfer of files
  • New hire onboarding - Ordering IT equipment/access, coordinating with manager of new hire
  • IT equipment ordering/support for existing employees Job Requirements
  • Excellent attention to detail and accuracy
  • Excellent organization, prioritization, and planning abilities
  • Strong written and oral communication skills
  • Thrives in a fast-paced environment
  • Flexible, adaptable, and able to cope with high workload volumes and conflicting deadlines
  • Fast learner who is analytical, proactive, and takes initiative
  • Ability to probe, investigate and take ownership of discrepancies/issues and see through to resolution
  • Tact and diplomacy
  • Able to work independently as well as within a team


Candidate Requirements/Must Have Skills:

  • Bilingual – Must be proficient in speaking and writing in both English and French.
  • Strong PC skills with experience using Adobe, Microsoft Office Suite, especially Word and Excel.
  • Data entry experience (experience using Navigator claims system)
  • Attention to detail and accuracy – candidate must be comfortable with data entry work
  • Flexible, adaptable, and able to cope with high workload volumes and conflicting deadlines


Nice-To-Have Skills:

  • Familiarity with medical terminology
  • Prior insurance company experience


Soft Skills Required:

  • Tact and diplomacy; able to work independently as well as within a team
  • Fast learner who is analytical, proactive, and takes initiative
  • Excellent organization, prioritization, and planning abilities


Education:

  • Post-secondary education (college or university level) is preferred.