Warranty Technician

1 month ago


Calgary Alberta, Calgary region, Canada Douglas Homes Ltd. Full time

Come Grow with Us

Douglas Homes, a large volume home builder in Calgary and surrounding areas, is seeking a motivated and dedicated individual to join our team as a Warranty Technician. If you have a passion for the construction industry with strong attention to detail, we invite you to apply for this position.


Job Summary:

In this role, you will work closely with the Construction and Warranty team, and you will play a crucial role in providing exceptional customer service to our Home Buying Customers. You will to meet with homeowners, communicating progress, addressing concerns, and ensuring a high level of customer satisfaction. You will at all times meet the company's quality standards and ensure that the homeowner is pleased.


This is a full time permanent position located in Calgary.


What you will do:

  • Work closely with the Warranty Coordinator to ensure accuracy with appointments and aware of customer needs.
  • Listen to clients needed, concerns and problem solve accordingly.
  • Conduct Orientation & Possession appointments with homeowners and site supervisors.
  • Liaise with site staff and trade partners to ensure timely resolution of all warranty-related matters.
  • Collaborate with clients to address construction progress, questions, and concerns.
  • Maintain detailed, accurate and organized documentation for all warranty changes, contracts, change orders, permits, etc.
  • You will strive to ensure that warranty repairs are completed accurately, timely, and with a high degree of competence while maintaining a strong customer service representation throughout every touch point with each homeowner.
  • Ensure adequate planning for necessary materials to ensure the competition of the work.
  • Develop a constructive and helpful relationship with homeowners.
  • Accompanying trades on service calls when required, document and complete the required work.


Experience/Knowledge Requirements:

  • Carpentry or Skilled labor for 5+ Years, proficient with the use of a wide range of power tools and building techniques.
  • Must have worked within the construction industry, (onsite experience) for 5+ years.
  • Must be able to read and interpret building plans and specifications.
  • Knowledge of Progressive Warranty and the Construction Performance Guide.
  • Clean driver’s abstract.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Positive, proactive, and flexible approach to tasks.


Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off


Schedule:

  • Monday to Friday
  • Weekends as needed


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