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Key Account Specialist

2 months ago

Mississauga Ontario, Peel region, Canada 24 Seven Talent Full time

Location: Mississauga, ON - Hybrid

Duration: 12+ month contract

Pay: $42.20/hr

Major Responsibilities

  • Work closely with the Key Account Management team to achieve GMV goals.
  • Prepare weekly reports for internal and external partners.
  • Work cross-functionally with associates across the eCommerce business, site merchandising, MP operations, business development, merchandising.
  • Regularly review the platform and competition to review assortment and content.
  • Develop and manages tactical action plan for improvements to content, product, etc.
  • Triage and manage Partner support escalations maintaining trust and enabling Seller success.
  • Partner with Platform Site Merchandiser’s to co-create campaigns and to elevate the Seller experience.
  • Act as an escalation point for all customer inquries/requests and work with sellers to ensure customers have a great experience

Qualifications:

  • 1-2 years of retail related work experience required
  • College Certificate or Diploma
  • Must demonstrate strong interpersonal skills
  • Ability to prioritize and meet critical deadlines
  • Aptitude in networking and building relationships
  • Excellent time and project management skills
  • General business knowledge is an asset
  • Strong analytical and quantitative skills is an asset
  • Experience working with Salesforce is an asset
  • Experience in Retail Merchandising, Product Marketing, or e-Commerce is an asset
  • High proficiency in Excel and PowerPoint is an asset
  • Role requires resiliency when faced with adversity