Operations Analyst

3 weeks ago


Mississauga Ontario, Peel region, Canada 24 Seven Talent Full time

Location: Mississauga, ON - Hybrid

Duration: 12 month contract

Pay: $45.50/hr

Description:

  • The Operations Analyst will identify and deliver operational improvements on a day-to-day basis and also be responsible for enhancement of Seller Experience from Item Inbounding to returns.
  • This person will be the SPOC between Supply Chain and Business.
  • This person would also be expected to spend 10-15% on site at the Fulfillment Center as well as the RC, establishing processes and managing cross-functional collaboration between multiple teams.

Major Responsibilities:

1) Monitor daily operational performance of key Metrics such as On-time shipment, Unshipped Orders, Inbound SLA, Undelivered Orders, Returns Rate to identify opportunities and issues

2) Analyze and solve operational barriers with a focus on understanding root causes and driving forward opportunities to enhance productivity and efficiency

3) Work on the Returns charter, improving visibility, processes and reducing Disputes

4) Work cross-functionally with key stakeholders across different assets such as Fulfillment Operations, Transportation to implement processes in a scalable format

5) Engage with Sellers/ Account Management team on a regular basis to understand pain points of the platform

6) Improve Data visibility and Reporting of all Supply chain metrics, working with Supply Chain and Analytics


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