Operations Analyst
3 weeks ago
Location: Mississauga, ON - Hybrid
Duration: 12 month contract
Pay: $45.50/hr
Description:
- The Operations Analyst will identify and deliver operational improvements on a day-to-day basis and also be responsible for enhancement of Seller Experience from Item Inbounding to returns.
- This person will be the SPOC between Supply Chain and Business.
- This person would also be expected to spend 10-15% on site at the Fulfillment Center as well as the RC, establishing processes and managing cross-functional collaboration between multiple teams.
Major Responsibilities:
1) Monitor daily operational performance of key Metrics such as On-time shipment, Unshipped Orders, Inbound SLA, Undelivered Orders, Returns Rate to identify opportunities and issues
2) Analyze and solve operational barriers with a focus on understanding root causes and driving forward opportunities to enhance productivity and efficiency
3) Work on the Returns charter, improving visibility, processes and reducing Disputes
4) Work cross-functionally with key stakeholders across different assets such as Fulfillment Operations, Transportation to implement processes in a scalable format
5) Engage with Sellers/ Account Management team on a regular basis to understand pain points of the platform
6) Improve Data visibility and Reporting of all Supply chain metrics, working with Supply Chain and Analytics
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