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Administrative Support IV

1 month ago

St Albert, Canada Alberta Health Services Full time

Are you seeking a fulfilling career with opportunities for growth and advancement? Are you a dynamic administrator who thrives in a fast-paced scheduling environment that directly impacts patient care? Reporting to the Manager of Staffing Service Centre (SSC) this position plays a vital role in supporting multiple programs within the North Zone. The scheduler uses the Environment for Scheduling Personnel (ESP) staff scheduling application while adhering to established staff scheduling processes. You'll handle complex and often urgent staff scheduling tasks within tight timeframes in a busy, high-pressure environment. Attention to detail is essential as you ensure that employees are scheduled appropriately, and that employee pay data aligns with AHS policies, procedures, and collective agreement provisions. You'll leverage your technical and interpersonal communication skills to provide exceptional customer service to valued clients in a fast-paced environment, even when faced with frequent interruptions and shifting priorities. Your expertise will also be crucial in training and orienting new staff. As a successful Scheduler, your key responsibilities will include: filling pre-booked and immediate shifts resulting from staff vacation, leave of absence, illness, and education leave, anticipating staffing needs and informing managers of shifts requiring further attention, entering data for payroll, providing scheduling reports, detailed records and compiling/providing statistical information. The ideal candidate for this role will focus on developing trusted relationships, effective interdisciplinary communication with clients, and maintaining a patient-focused mindset. Please note this role requires the candidate to work on-site at the Staffing Service Centre. In addition to a competitive rate of pay, this position is eligible for the Northern Incentive Program.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

Proficiency in using Microsoft Outlook, Word, and Excel. Capability to successfully complete a 6-week training course. Minimum of 1 year of customer service experience. Minimum of 1 year of scheduling experience.

3 years customer service experience. Experience in timekeeping and payroll processes. Previous experience in a call center setting. Knowledge of applicable collective agreements and pay codes. Experience working in a unionized, healthcare, and/or 24/7 operational environment. Familiarity with AHS scheduling software such as Kronos, ESP, or ASC. Current experience working within an AHS centralized ESP Staffing Service Center.