Key Account Manager, Retail

3 weeks ago

Ontario, Canada Quality Cheese Inc. Full time

​At Quality Cheese, we are passionate about crafting exceptional cheeses that bring joy to your everyday moments. Our commitment to quality and customer satisfaction drives us to innovate and connect with our clients, ensuring every experience with our products is delightful. We are looking for motivated individuals who are eager to make an impact in a dynamic and fast-paced industry. This is an exciting opportunity to join a company that values innovation, professional development, and work-life balance. If you're ready to be part of a winning team and help us continue our growth trajectory, we'd love to hear from you.

A. General Summary

This position is responsible for managing and nurturing long-term customer relationships with key clients, driving increased sales and revenue growth, while maintaining customer satisfaction and professionalism.

B. Key Accountabilities and Responsibilities

· Focus on Regional Accounts such as: Longo's, Farm Boy and Metro Ontario while also handling relationships with key Distributors and various DSD business.

· Execute strategies and business objectives to meet or exceed sales goals.

· Perform customer needs analysis, develop solutions, discuss product offerings, create proposals, and negotiate with customers.

· Ensure that all binding sales contracts are reviewed and signed off by Senior Management.

· Review and manage pricing and promotional agreements, while ensuring all other contract terms and agreements are met.

· Conduct in person bi-monthly and/or quarterly meetings with customers.

· Identify new business opportunities within existing accounts.

· Participate in product and sales related training.

· Stay current on product knowledge, selling process and industry trends.

· Produce accurate and timely forecasts as required by Senior Management.

· Assist Senior Management with developing effective sales and marketing strategies.

· Display at all times a positive, professional, and business-like behaviour.

· Strict adherence to all Company policies, procedures, and work processes throughout the selling process, along Health and Safety, Food Handling, and Good Manufacturing Practices (GMP).

· Special projects or other duties as required.

C. Relationship Management

· Build and maintain strong long-term relationships with key clients including large retailers and distributors.

· Serve as the main point of contact for clients addressing their needs and concerns, ensuring our high level of quality and customer satisfaction are met.

· Collaborate internally with all key stakeholders in multiple different projects to align with various product offerings and client needs, while accomplishing the overall objectives of our company goals.

D. Education/Experience/Skills

Education:

· Post-Secondary education in business, sales or related field.

Experience:

· Minimum 3-5 years related sales and industry experience. Excellent interpersonal and communication skills a must. Proficiency in MSOffice applications.

Skills:

· Excellent communication both verbal and written.

· Able to negotiate and adapt quickly.

· High reliability and professionalism.

· Able to multitask and prioritize in a fast paced, frequent deadline working environment.

· Self-motivated.

· Extremely organized and detail oriented.

· A strategic thinker, innovative and creative.

· Team player and personable.

E. Working Conditions

· On a computer for extended periods.

· Moderate telephone and computer use.

· Must possess a personal vehicle and a valid driver's license.

· This is a remote role with the expectation of coming to the office when needed. There will also be frequent trips to customer meetings, events, tradeshows, etc.

· Air travel may be required.

· There is room for advancement in this role, eventually moving to National Accounts.

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