Associate Manager, Field Operations and Training

**Help us boldly shape retail in Canada**

Canadian Tire Corporation’s (CTC) rich heritage of serving Canadians from coast-to-coast dates back to 1922. Our vision is to become the #1 retail brand in Canada and we are focused on innovating and making important investments in our business, especially when it comes to our people. To reach our goal, we need the best talent to help us evolve and drive change across the business - and boldly help shape Canada’s retail industry. As we strive to be at the forefront of a complex and vastly changing retail industry, it is an exciting time to join the Canadian Tire family of companies.

We are currently seeking an Associate Manager, Field Operations & Training, reporting to the AVP of Store Operations and working collaboratively with the Field Operations Mangers. The Associate Manager, Field Operation & Training will be accountable for the development, onboarding, training and support for the National Field Team of Retail Execution Managers. Through this role, the Associate Manager will help implement and sustain best practices and operational efficiencies, to reduce operational costs, grow sales, and deliver a best in class customer experience.

The Associate Manager, Field Operations & Training will be involved in:

- Working along side and supporting the National Team of Retail Execution Managers, Field Operations Managers, Warehouse REM’s and Best Practice Team with Store Operations, Logistics, Warehouse Management, eCommerce, and Operational Excellences
- Developing a world class Field Team to have confidence in the knowledge and tools that are shared to support the teams’ objectives, targets, progress, and success
- Building strong cross functional relationships with Dealers and other Corporate Teams, to help build and execute operational programs and efficiencies
- Influencing behaviours and change management across multiple levels of staff
- Hands on collaboration with the Field Team and Store Staff to implement programs and initiatives
- Consulting with the Best Practice Team on future operational initiatives and programs to continue to drive operational efficiencies across the network
- Working with the AVP Store Operations on budgeting, KPI’s and executive reporting

**Responsibilities**
- Lead the development of training programs to enable the Field Team to drive superior execution of all operational programs
- Accountable for continuous development, onboarding and supporting new team members
- Accountable for identifying and providing the tools/knowledge required for the field team to successfully impact positive change
- Tracking KPIs and measuring against established benchmarks to measure program progress/sustainment
- Organize and deliver training sessions / clinics for Field OPS teams, to ensure the highest level of execution and accountability
- Determine best metrics to evaluate field programs, processes, and tools; determine and implement appropriate courses of action
- Work with Retail Execution Managers on action plan development and communication with Dealer’s, GM’s and store teams
- Accountable for providing regular updates and communication to all stakeholders for key milestones and targets for the Operations Field Team
- Establish strong relationships with the Field Operations Managers and other cross functional teams
- Manage communications and training of the supported programs to the Field Team through Weekly Teams calls, in person team meetings, team SharePoint site and conference calls
- Support the Operations Field Team with communications and presentations for regional Dealer meetings and GM meetings
- Act as key contact and SME for the Best Practice Team
- Travel is required across Canada for this role

**Qualifications**
- 5+ years progressive Canadian Tire retail experience or equivalent (GM)
- Minimum 5 years experience in related field with preference for 3 years experience in organizational effectiveness/adult learning
- Undergraduate degree and preference for post graduate degree in any of the following areas: Industrial/ Organizational Psychology, Organizational Development, Human Resources, -Adult Learning or an equivalent combination of education, training, and experience
- Strong knowledge in logistics, warehouse management, eCommerce, and general retail operations
- Advanced knowledge and experience in several of the following areas: workforce planning, change management, team effectiveness and employee engagement
- Demonstrated ability to develop and execute business strategies and initiatives that achieve financial performance and operational targets
- Strong influencing, consulting skills and collaboration skills required to build key relationships, promote new ideas and achieve buy-in
- Exceptional written and verbal communication skills
- Works well under pressure, change and ambiguity
- Proven ability to strive for continuous improvement through constantly challenging the status quo
- Fluent with MS Offi