Sales Manager

1 month ago

North York, Canada Holt Renfrew Full time
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Sales Manager - Women's Contemporary

The Sales Manager leads a team of sellers that drive the customer experience and achieve all sales targets while providing an engaging employment experience.

Specific responsibilities include (but are not limited to) the following:

Achieve sales targets for the area of responsibility

Achieve customer service targets and resolve difficult customer issues

Recruit, select, hire and on-board the best talent

Lead, motivate, and retain a team of high-performing employees

Work in collaboration with other store managers to deliver seamless sales/service to customers

Communicate standards, parameters and performance goals to employees and provide coaching to behaviours that help achieve success

Model leadership behaviours that promote a culture of open communication, employee development and trust

Maintain all Health & Safety practices to code

Oversee Designated Sales Associate / Designated Sales Consultant (DSA/DSC) program within the areas assigned; partner with vendor on PKs, goals, etc.

Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees

Lead team to develop, maintain and grow an active store client base

Implement customer relationship and Loyalty management programming

Serve as manager-in-charge (MIC) of the store as required

Maintain high standards of merchandise presentation at all times

Regularly evaluate inventory performance and develop strategies for improvement

Participate in and influence the development of store seasonal plans

Identify opportunities to drive business

Manage payroll expense while offering appropriate levels of coverage at all times to meet business needs

Maintain day-to-day operational awareness of leased businesses within area to ensure seamless customer service

Comply with all Health & Safety policies and requirements

Ensure compliance with privacy policies, regulations, and cyber security measures.

The ideal candidate:

5 + years leadership experience with accountability for driving sales

Proven track record of exceeding sales and profit targets

Early adopter / change initiator

Flexible schedule availability

Retail selling experience in a luxury environment preferred.

Entrepreneurial spirit

The measures of success:

Contribution to financial objectives

Individual objectives linked to the achievement of department goals

Feedback from internal and external clients

Directeur(trice) de vente

Le(la) directeur(trice) de vente dirige une équipe de vendeurs qui stimule l'expérience client et réalise les objectifs de ventes, tout en procurant une expérience d'employé engageante.

Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s'y limiter :

Réalise les objectifs de ventes pour les domaines de responsabilités multiples

Accomplit les objectifs de service à la clientèle et répond aux préoccupations des clients

Recrute, sélectionne, embauche et intègre les meilleurs talents

Dirige, motive et conserve une équipe d'employés au rendement supérieur

Collabore avec des directeurs d'autres magasins pour réaliser des ventes et offrir un service à la clientèle efficaces

Communique les normes, paramètres et objectifs de rendement aux employés et fournit de l'encadrement quant aux comportements favorisant la réalisation de ces objectifs

Adopte les comportements de leadership qui promeuvent une culture de communication ouverte, le perfectionnement des employés et la confiance.

Maintient toutes les pratiques de santé et sécurité conformément au code de conduite

Supervise le programme des conseillers à la vente désignés/conseillers experts désignés (CVD/CED) pour les rayons assignés; collabore avec les fournisseurs pour les SIP, les objectifs, etc.

Reconnaît et récompense le rendement extraordinaire; donne sa rétroaction et met au point des plans d'amélioration du rendement pour les employés dont le rendement est insuffisant

Amène l'équipe à élaborer, mettre à jour et accroître une base de clients actifs

Met en place des programmes de gestion des relations clients et de fidélisation

Agit à titre de directeur en devoir (DED) du magasin, au besoin

Instaure des normes élevées en matière de présentation des marchandises en tout temps

Évalue sur une base régulière le rendement du stock et crée des stratégies d'amélioration

Participe au développement et influence les plans saisonniers du magasin

Identifie les possibilités de stimuler les activités

Gère les budgets de masse salariale tout en offrant des niveaux appropriés de couverture en tout temps afin de répondre aux besoins de l'entreprise

Maintient une sensibilisation opérationnelle au quotidien des concessions en magasin afin d'assurer un service à la clientèle uniforme

Se conforme aux politiques et exigences en matière de santé et sécurité

Assurer le respect en matière de protection de la vie privée, des réglementations et des mesures de cybersécurité.

Le(la) candidat(e) idéal(e) doit posséder :

Un minimum de 5 années d'expérience dans un poste de supervision avec la responsabilité de stimuler les ventes

De l'expérience éprouvée à dépasser les objectifs relatifs aux ventes et aux profits

La capacité d'adopter/d'initier rapidement les changements

De l'expérience de vente au détail, de préférence dans un environnement de luxe

Un esprit d'entreprise

L'évaluation du succès :

Contribution aux objectifs financiers

Objectifs individuels liés à la réalisation des objectifs du rayon

Rétroactions des clients internes et externe

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees - their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Type d'emploi : Temps Plein

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