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2024-06-14 Customer Success Specialist
2 weeks ago
Job Description:
The CSS is the main point of contact for after-sale support for a group of assigned Fortune 1000 clients. The successful candidate must be a strategic thinker and self-starter with high initiative and drive. A demonstrated ability to multi-task and prioritize workloads from multiple, and sometimes competing, demands is a must-have. * Bilingual French/English is required.
Essential duties and responsibilities:
- Manage the day-to-day relationship with key contacts of our largest clients.
- Present ideas, strategies, and solutions to mid-level and senior-level executives to influence decisions
- Make critical decisions about the management and success of a client's program to improve partnership and revenue
- Lead meaningful strategy discussions with the ability to clearly and concisely "tell the story"
- Gain an extensive understanding of client solutions and recognition objectives, and partner with
- Develop solid relationships with clients to allow long-term partnerships to flourish (retention)
Qualifications:
- Strong client service skills with the ability to develop trust and genuine relationships with clients
- Ability to multitask, prioritize, and process work quickly, efficiently, and accurately while under pressure.
- Strong analytical and problem-solving skills, with a proven ability to research complex issues and identify and implement effective and creative solutions.
- Effective project management skills and familiarity with project management tools and best practices.
- Strong presentation skills, including presentation composition and delivery to both internal and client audiences.
- Post-Secondary education (diploma/degree) is preferred but not required.
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