Seasonal Support Specialist

1 week ago

Burlington, Ontario, Canada Port 443 Inc. Full time

About Us
At Port 443 we work together, laugh together, and eat a lot of donuts together.

(Have you seen our Instagram? It's basically a food blog.) Our products (My Music Staff, TutorBird & AthletaDesk) are always evolving, making for an exciting and dynamic environment.

Every day, we're connecting with thousands of users all around the world.

If you ask what they love about us, they'll tell you that we really listen to their needs and go above and beyond to help them.

Our members are at the heart of everything we do. Their feedback and ideas help to shape our products, and at the end of the day, we're here because of them

and because of the donuts.

About You
You're friendly, patient, and willing to jump in to help a teammate who needs it. You're flexible and always ready to hit the ground running. You're a strong communicator that can explain some complex invoicing/accounting concepts with simplicity and clarity. You've got an eye for detail, so you'll spot that typo and fix it _before_ you hit send.

You've got:

  • Previous customer service experience
  • Strong level of technical knowledge & familiarity using SaaS products
  • A positive customercentric mindset
  • Exceptional written and verbal communication skills
  • An abundance of patience and empathy
  • Great time management & organization the summer is our busy season

Your responsibilities will include:

  • Maintaining an enthusiastic and dedicated approach to customer service
  • Educating customers on the full value of our products and services
  • Ensuring customerreported bugs are escalated following the appropriate channels

Meet the Team

Adam is one of our Customer Success Specialists and he loves being on the phone He'll dive into complex customer questions & bugs without worry, and he'll work nonstop until he gets them their answer. Not only is he resourceful when working on customer issues, he's incredibly resourceful IRL too. You need glasses? He's got a glasses guy. You need flowers? He's got a flower guy. You need info on a website before signing up? He's probably got a referral code

Bailey is our awesome Senior Customer Support Specialist who goes above and beyond to help both our customers and the team whenever they have a question or run into an issue She's also the go-to for dissecting the latest episode of whatever reality show is out at the time We asked Bailey to describe herself in a few words and she said "wine, coffee, and true crime." We then made a mental note not to catch her on a bad day

Chris is an artistic soul, working through creative solutions to our customers' technical issues by day, and creating beautiful paintings and sculptures by night He's always going out of his way to be as helpful and friendly as he can (which comes naturally to him), so it's no wonder our customers love when they get him on the phone or get to talk to him at a trade show. If you want to live vicariously through him, ask him about his amazing trip to Cuba

Jameela is another of our Customer Success Specialists, whose joy brings positive energy & good vibes to the office every day Her background in teaching means she's got the perfect skills to help educate our members on any tech issues they run into and be incredibly patient on the phone when they have lots (and lots and lots ) of follow-up questions One thing on Jameela's bucket list is to open up a boutique dessert shop. We're happy to be taste-testers for you, Jameela

Larisa is our Customer Success Manager who does everything she can to make sure we're focused on our customers as _people_, not as _numbers_. She always goes out of her way to make everyone at the company feel appreciated. Is that by bribing us with chocolate? Maybe. But is that really such a bad thing? In her spare time she'll be found spending time with her family, going to a Ticats game, or spending time with the fam _at_ a Ticats game

Mike is our resident donut chauffeur, Ticats enthusiast, and office vegan (even though he's not a vegan). As the Senior Technical Support Specialist, he uses his extensive knowledge of our products and our customers to troubleshoot technical problems & investigate issues like no other In his spare time, you can catch him watching everything from MMA to stand-up comedy to Drag Race

Pedia is our Customer Onboarding Specialist who always makes sure to put the customer's needs first. She's a pro at helping our new members learn about our products and get their accounts set up just how they need to be. In fact, she's so good at it that someone attending a group demo once thought she was AI-generated Pedia's also usually the one who gets the coffee brewing in the morning, so we'd be lost (and much more tired) without her

Other Perks/Benefits

  • Free snacks and coffee are you Team Hazelnut or Team Regular?
  • Company social events throughout the year significa

  • Network Support Specialist

    1 week ago

    Burlington, Ontario, Canada Hood Packaging Corp Full time

    Job Title: NETWORK SUPPORT SPECIALIST Department: Systems SCOPE OF POSITION The Network Support Specialist is responsible for the maintenance and enhancement of our data center and network operations, which are vital for the security, efficiency, and overall performance of our business. Functioning in a supporting role in a range of projects focused on the...

  • Specialist I, Customer Support Operations

    1 week ago

    Burlington, Ontario, Canada TransUnion Full time

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping...

  • Technical Support Specialist

    1 week ago

    Burlington, Ontario, Canada IKEA Full time

    This is a contract with the possibility of becoming a permanent role. The position is based in the GTA.What you'll need to have You are inspired by serviceminded work, and put the end user ́s and customer's needs first You're adaptable and enjoy working with changing business needs and/or priorities You're a natural at identifying and proposing improvements...

  • Technical Support Specialist

    1 week ago

    Burlington, Ontario, Canada IKEA Full time

    Job ID: 226018Date posted: 08/03/2024What you'll need to haveThe position is based in the GTA and includes traveling between different IKEA unitsacross the GTA. You are inspired by serviceminded work, and put the end user ́s and customer'sneeds first. You have at least 3 years of IT work experience in Technical Support and Hardware/Software Troubleshooting....

  • Technical support specialist

    1 week ago

    Burlington, Ontario, Canada IKEA Full time

    Technical support specialist - GTA market "You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if...

  • Garage - Sales Associate Seasonal

    1 week ago

    Burlington, Ontario, Canada Garage Clothing Co Full time

    Dynamite - Seasonal Sales Associate - Mapleview Sales Operations & LP Part-Time Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada's Top employers for Young people 2020 We are currently looking for a Sales Associate....

  • Brand Marketing Specialist

    1 week ago

    Burlington, Ontario, Canada MTY Group Full time

    We are hiring a _Brand Marketing Specialist _to work out of the MTY Group office in Burlington. This role will report to the Senior Brand Marketing Manager and will play an integral role in the development and execution of marketing initiatives for two brands in the MTY Group family. If you are fun, friendly, genuine and love hospitality, you could be...

  • Business Applications Specialist

    1 week ago

    Burlington, Ontario, Canada Endress+Hauser Canada Ltd. Full time

    Are you ready to embark on a dynamic journey where you wield the power of digital innovation? As our Business Applications Specialist, you won't just be a cog in the machine; you'll be the architect of change, the conductor of efficiency, and the navigator of progress. Based in Burlington, you will play a crucial role in facilitating the adoption of digital...

  • Bilingual Client Support Specialist

    1 week ago

    Burlington, Ontario, Canada Royal Bank of Canada Full time

    Come Work with UsAt RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that...

  • Parts Specialist

    1 week ago

    Burlington, Ontario, Canada U-Haul Full time

    Parts Specialist:Parts SpecialistReady to rev up your career? Are you a team player with a knack for organization? Are you interested in working with an established and growing Company? If so, consider becoming U-Haul Company's newest Parts Specialist In this role you will support your team by carefully managing inventory, keeping track of parts and Repair...

  • Programs Specialist

    1 week ago

    Burlington, Ontario, Canada Islamic Relief Canada Full time

    Status:Full-Time, 1 yearLocation:Hybrid - Burlington, OntarioDepartment:Special ProgramsABOUT ISLAMIC RELIEF CANADA:Islamic Relief Canada is an international relief and development agency striving to alleviate poverty and suffering around the world regardless of color, race or religion. Established in 1984 in response to the widespread famine in Africa,...

  • Collections Specialist

    1 week ago

    Burlington, Ontario, Canada CB Canada Full time

    Ref ID: Classification: Collections SpecialistCompensation: $23.00 to $23.00 hourlyThe strongest candidates for this Collections Specialist position will be natural leaders driven by a strong sense of accomplishment, and focused, detail-oriented thinkers with backgrounds in accounting, finance or business administration. This Collections Specialist position...

  • Trainer - Sr Technical Support Specialist

    4 weeks ago

    Burlington, Ontario, Canada Thermo Fisher Scientific Full time

    Job DescriptionJob DescriptionJob Title: Sr. Technical Support SpecialistReports To: Manager, Product ReleaseGroup/Division: AIG/CMDCareer Band: 7Job Track: ProfessionalPosition Location: Burlington/RemoteNumber of Direct Reports: N/ADay/Shift (if applicable): N/ARelocation (if applicable): N/APosition Summary:In Lab Automation, we are responsible for...

  • Trainer - Sr Technical Support Specialist

    1 month ago

    Burlington, Ontario, Canada Thermo Fisher Scientific Full time

    Job DescriptionJob DescriptionJob Title: Sr. Technical Support SpecialistReports To: Manager, Product ReleaseGroup/Division: AIG/CMDCareer Band: 7Job Track: ProfessionalPosition Location: Burlington/RemoteNumber of Direct Reports: N/ADay/Shift (if applicable): N/ARelocation (if applicable): N/APosition Summary:In Lab Automation, we are responsible for...

  • SEO Specialist

    1 week ago

    Burlington, Ontario, Canada Fix Network Full time

    Your career can go a long way with Fix Network:Fasten your seatbelt Fix Network is looking for a SEO specialist to join our team and we want to help you build your career with us As an SEO Specialist, you will support the planning and execution of global and local search engine optimization campaigns with the support of the Digital Media Manager.As the SEO...

  • Seasonal & Regular Retail Sales - Women's Apparel - Burlington

    1 week ago

    Burlington, Ontario, Canada Nordstrom Inc. Full time

    Seasonal & Regular Retail Sales - Women's Apparel - Burlington page is loaded Seasonal & Regular Retail Sales - Women's Apparel - Burlington Apply locations Burlington, MA time type Variable posted on Posted 2 Days Ago job requisition id R Job Description The ideal Salesperson is passionate about fashion and styling and has the ability to cultivate and grow...

  • Trainer - Sr Technical Support Specialist

    4 weeks ago

    Burlington, Ontario, Canada Thermo Fisher Scientific Full time

    Job DescriptionCompany InformationAbout Thermo Fisher ScientificThermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life...

  • Trainer - Sr Technical Support Specialist

    1 month ago

    Burlington, Ontario, Canada Thermo Fisher Scientific Full time

    Job DescriptionCompany InformationAbout Thermo Fisher ScientificThermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life...

  • Transitions Specialist

    1 week ago

    Burlington, Ontario, Canada Aligned Capital Partners Inc. Full time

    Job Title: Full-time Transitions Specialist at Aligned Capital Partners Inc.Aligned Capital Partners Inc. (ACPI) is a rapidly growing investment dealer with a vibrant team eager to expand our business. Our corporate culture promotes teamwork, service excellence, creativity, and initiative. We are on the lookout for a Transitions Specialist to join our Client...

  • Learning Specialist

    1 week ago

    Burlington, Ontario, Canada Sodexo Canada Ltd Full time

    Company DescriptionWe are seeking a result-oriented individual to fill the role of Learning Specialist. If you aspire to a job where your initiative, energy and passion for customer service will be highlighted every day, we have the position you are searching for.Our learning specialist will be responsible for coordinating all required training offerings and...