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Customer Service Specialist

3 months ago

Burlington, Ontario, Canada Groupe Touchette Inc. Full time

Job Purpose
The Customer Service Specialist will provide support to customers. Do you enjoy talking to customers and providing them with solutions?

We have the challenge for you

Are you looking for a job with a Quebec-based company of national scope, a dynamic work environment stimulated by innovation, a collaborative team and a flexible schedule in a hybrid formula?
-
Welcome to Groupe Touchette_ We are the largest Canadian-owned tire distributor and have been for over 40 years

If the automotive industry is a passion for you, you are surely the profile we are looking for

The first few weeks of your employment will be the perfect opportunity for our team members to teach you everything you need to know about the tire business At your own pace, you will become as passionate about tires as your colleagues and your manager

And you have experience in customer service or sales, you have worked in a telephone center or you have knowledge of distribution and inventory concepts? These are the assets we are looking for
-
Concretely, the responsibilities you will have as a Customer Service Specialist are:_

  • Answer incoming calls from customers in order to promote the different products offered by the company or propose alternative solutions;
  • Enter all customer orders into the system;
  • Follow up on the status of deliveries;
  • Assist in the planning of special order deliveries with external transportation companies;
  • Perform inventory research within our network and with outside vendors as needed;
  • Any other related duties.

In Summary:

Do you enjoy talking with customers and providing solutions?

Provide exceptional customer service?

Are you comfortable with technology and working with computers?

What are you waiting for? Join our team

Job Types:
Full-time, Fixed term contract

Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • Store discount
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Burlington, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location:
Hybrid remote in Burlington, ON