Customer Success Representative

1 week ago


Burlington, Ontario, Canada UNITED PARCEL SERVICE Full time

Primary Job Posting Location:

Burlington, Ontario Canada

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion.

If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Work location: 1022 Champlain Ave, Burlington ON, L7L 0C2

Hybrid model

JOB SUMMARY

RESPONSIBILITIES

  • Supports successful and expedient activation and onboarding of customers (Direct, Channels & Platforms) to expedite transaction production, increase customer retention, and reduce churn
  • Provides a seamless onboarding customer experience through the initial stages of the customer journey using a combination of interactive demonstrations, proactive customer outreach and follow up, and daily activity monitoring
  • Trains customers on tools, systems, and solutions to ensure thorough customer understanding
  • Nurtures customers through activation and proper solution usage and proactively resolve customer issues
  • Audits customer milestones for accuracy and operational effectiveness, and provide expedient resolution of issues (milestones include solution golive, first transaction, first bill, first claim)
  • Troubleshoots technical issues in realtime (live) for customers' digital solutions and coordinate technical issue resolution with IT
  • Balances multiple deployments and onboarding schedules to meet stakeholder goals and expectations
  • Provides one centralized place for all customer support and inquiries, providing an easy and seamless customer support experience with onecall resolution (onboarding and technology integration, policy information & modifications, customer service and account information, billing, claims)
  • Collect Voice of Customer feedback to help inform product and roadmap strategy and design

QUALIFICATIONS

Requirements:

  • Strong written and verbal communication skills
  • Strong digital literacy and fluency in different technology solutions and systems
  • Strong time management and organizational skills
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • Demonstrates a detailed understanding of supply chain concepts
  • Demonstrates a basic understanding of risk management principles; identifies the risk factors that impact a client's insurance needs
  • Demonstrates a general understanding of ways to identify and measure the current needs of the customer
  • Demonstrates change agility and flexibility
UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.

  • Burlington, Ontario, Canada UNITED PARCEL SERVICE Full time

    Primary Job Posting Location:Burlington, Ontario CanadaExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...


  • Burlington, Ontario, Canada SNDL Full time

    Job TitleCustomer Experience Representative Job DescriptionPosition: Customer Experience Representative, Cannabisor Part-timeLocation:About UsWe are all about enhancing life's celebrations and having fun while we excel in our careers As North America's largest publicly traded retailer of adult beverages, we operate 230+ retail locations within Alberta,...


  • Burlington, Ontario, Canada Port 443 Full time

    About UsAt Port 443 we work together, laugh together, and eat a lot of donuts together. (Have you seen our Instagram? It's basically a food blog.) Our products (My Music Staff, TutorBird & AthletaDesk) are always evolving, making for an exciting and dynamic environment. Every day, we're connecting with thousands of users all around the world. If you ask what...


  • Burlington, Ontario, Canada CCi Global Technologies Full time

    Job descriptionThe purpose of the Technical Support team member is to work to resolve technical support cases assigned from the case manager while maintaining a high level of customer experience. The team member will work on assigned support cases while being involved in assisting other team members. They will work collaboratively with other CCi team members...


  • Burlington, Ontario, Canada Comtek Advanced Structures Ltd. Full time

    Comtek is an innovative supplier of composite components and repair services to business jet and regional aircraft markets. We design, manufacture and repair structural components that are used on thousands of aircraft every day, across the globe.Comtek is a growing company that is committed to recognizing the work of its team members through financial and...


  • Burlington, Ontario, Canada Port 443 Inc. Full time

    About UsAt Port 443 we work together, laugh together, and eat a lot of donuts together. (Have you seen our Instagram? It's basically a food blog.) Our products (My Music Staff, TutorBird & AthletaDesk) are always evolving, making for an exciting and dynamic environment. Every day, we're connecting with thousands of users all around the world. If you ask what...


  • Burlington, Ontario, Canada Sonova Full time

    Burlington, CanadaCustomer Care Representative Are you looking for an opportunity to make a difference?Are you comfortable in a fastpaced retail clinic environment?_ Are you passionate about providing customer service that exceeds expectations?_ If so, we think you belong here at- Connect Hearing as a- Customer Care Representative*This is a Full-time 6 month...


  • Burlington, Ontario, Canada Port 443 Inc. Full time

    About UsAt Port 443 we work together, laugh together, and eat a lot of donuts together. (Have you seen our Instagram? It's basically a food blog.) Our products (My Music Staff, TutorBird & AthletaDesk) are always evolving, making for an exciting and dynamic environment. Every day, we're connecting with thousands of users all around the world. If you ask what...


  • Burlington, Ontario, Canada Equest Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers' purchases, returns, trade-ins and more.No experience required, we will equip you with the...


  • Burlington, Ontario, Canada EightSix Network Inc Full time

    Exempt: Full Time M-F 8:00-5:00Position: In officeKarndean Designflooring Canada is seeking to hire a Bilingual Customer Service Representative to work from our headquarters in Burlington.Responsibilities: Include but not limited to providing excellent customer service experience to all internal and external customers by addressing customer needs in a timely...


  • Burlington, Ontario, Canada EightSix Network Inc Full time

    Exempt: Full Time M-F 8:00-5:00 Position: In office Karndean Designflooring Canada is seeking to hire a Bilingual Customer Service Representative to work from our headquarters in Burlington. Responsibilities: Include but not limited to providing excellent customer service experience to all internal and external customers by addressing customer needs in a...


  • Burlington, Ontario, Canada Burlington Youth Soccer Club Full time

    Our Finance Department is hiring. Are you passionate about customer service? Do you thrive in a fast-paced and energetic environment?View the Customer Service Representative Job Description Here.**- _this is a paid position_


  • Burlington, Ontario, Canada MT Talent Solutions Inc. Full time

    Bilingual (French) Customer Service RepresentativeLocation: Burlington, ONOverview:MT Talent Solutions is proud to partner with a global market leader in their sector. With over 8000 employees and 100 years in business, they are looking to expand their Bilingual Customer Service team. If you are a strong communicator, passionate about providing white-glove...


  • Burlington, Ontario, Canada Port 443 Inc. Full time

    About UsAt Port 443 we work together, laugh together, and eat a lot of donuts together. (Have you seen our Instagram? It's basically a food blog.) Our products (My Music Staff, TutorBird & AthletaDesk) are always evolving, making for an exciting and dynamic environment. Every day, we're connecting with thousands of users all around the world. If you ask what...


  • Burlington, Ontario, Canada Mttalentgroup Full time

    Bilingual (French) Customer Service Representative Location: Burlington, ONOverview:MT Talent Solutions is proud to partner with a global market leader in their sector. With over 8000 employees and 100 years in business, they are looking to expand their Bilingual Customer Service team. If you are a strong communicator, passionate about providing white-glove...


  • Burlington, Ontario, Canada Opta Group LLC Full time

    ABOUT OPTAOPTA CORE VALUESAccountability and Integrity in everything we doPEOPLE: We will invest in our people with promoting Diversity and Inclusion for the success of our organizationCUSTOMERS: Committed to our customers to deliver Consistent Quality products, Solutions and ServiceSAFETY: Providing employees a Safe environment in which to thriveINNOVATION:...


  • Burlington, Ontario, Canada Cogeco Connexion Inc Full time

    Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections.Each employee is a part of what makes us unique on the market:agile and dedicated.Time Type:RegularJob Description::The Customer Service...


  • Burlington, Ontario, Canada ServiceOntario (GTGI, Private Service Provider) Full time

    ServiceOntario office requires experienced counter service representative. A minimum of 1-year experience required. This is a fast-paced work environment serving customers in Burlington, Ontario. Services include the provision of information and issuance of health cards, driver's licence, licence plates, stickers, Auto Dealerships (OMVIC), Ontario photo...


  • Burlington, Ontario, Canada Quadra Full time

    Position: Customer Service Representative, SupportLocation: Burlington, Ontario (Flexibility Policy)Status: Contractual - 12-months (2 positions)Are you known for your initiative and attention to detail? Are you described as an excellent team player, able to deal quickly with a variety of complex situations? We are looking for our next member to join our...


  • Burlington, Ontario, Canada Children's Education Funds Inc. Full time

    Job Summary:As a Customer Service Representative, you are the first point of contact with customers. In this role, you are responsible for providing prompt and effective service to our customers.Job Responsibilities: Log communication with customers using our tracking system; Demonstrate a strong understanding of our products;Job Requirements: College or...