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Nfi Parts

3 months ago

Winnipeg, Manitoba, Canada NFI Group Inc. Full time

NFI Parts is North America's most comprehensive organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, providing replacement parts for New Flyer transit buses, MCI motor coaches, ADL buses, ARBOC vehicles, as well as the product lines for the acquired NABI and Orion parts businesses. Additionally, NFI Parts has extensive cross references for parts that are common with other bus, coach, and cutaway product lines and has a mature supply base and established relationships with over 1,000 suppliers.

***As a key member of our Customer Service team, you will support the Metro business segment team by monitoring overall segment productivity and provide Manager with updates of team performance and insights of operational progress. Providing employee guidance and mentoring, assist in customer service-related task execution and coordination.

WHAT YOU WILL DO:

  • Support and assist in monitoring and balancing the workloads within the team along with assigning and coordinating related Customer Service tasks.
  • Attend monthly team meetings to review customer analytics on revenue performance to budget and adjust strategy for sales growth, if necessary, in coordination with the Customer Service Manager (CSM) and Customer Service Director (CSD).
  • Conduct weekly/biweekly employee touch point meetings to review customer performance, outstanding tasks and assessment of Customer Service Representative (CSR) workload. Provide insights to Manager.
  • Providing direction and assist in developing strategies on tasks required to ensure completion with Metro CSR.
  • Monitor specific customer targets and actions using the Profitability files and ensure proper guidance and growth plans with Customer Service Team. Maintain actions as needed.
  • Lead/Manage in all major projects or programs in collaboration with the Manager and customer CSR. Provide guidance and report/update to Manager of milestones and progress.
  • Attend customer meetings; documenting notes, facilitating actionable items, assist in coordinating any tactical responses.
  • Conduct preand postmeetings for customer visits with CSR and TSR to review any open issues, expectations, actions and contact report.
  • Setup Bid Worksheet for major projects/programs (Complex Bids) and forward to Procurement & Planning for pricing updates; monitor for Category Lead/Buyer completion. Collaborate with CSR and Manager for pricing strategy to finalize bid worksheet.
  • Collaborate with Business Development on complex bids as required.
  • Review contract language and requirements in collaboration with CSR. Provide guidance on contract language and highlights for strategy and pricing analysis, as needed.
  • Monitor and assisting in execution of bids as needed; including but limited to, assist with bid worksheet setup, follow thru with Procurement & Planning, strategy and pricing.
  • Coordinating with the Analyst, review contract lost award data/no bid data monthly based on prior submission date to ensure we have gathered part information/competitive costing to increase our ability to quote and win. Provide and review with team Manager and assigned CSR.
  • Assess open workload with the Manager weekly.
  • Conduct Postaward reviews and provide and/or present a summarized overview of findings to the team Manager and customer CSR.
  • Update and maintain various logs for Metro Segment (i.e. Programs, Profitability, Customer Meetings, Internal Meetings, etc.)
  • Review CSR Scorecards weekly for actionable items; including all past due orders and long lead time orders; aging coach down orders, outstanding RMA's.
  • Review data from Analyst on weekly quotation information with CSR and Manager.
  • Request additional reports from Analyst as required.
  • Participate in customer visits as required.
  • Special projects and other duties as assigned.

WHAT YOU NEED TO BE SUCCESSFUL:

  • Post-secondary education in a related discipline and/or equivalent experience
  • Ability to converse in a professional manner in both written and verbal communication
  • Adept in the use of Microsoft Office with advanced Excel skills
  • Advanced problem solving, organizational and analytical skills
  • Working knowledge of bills of materials is essential
  • Acquired and maintained knowledge of existing bus and coach equipment
  • Demonstrated ability to multitask, effectively prioritize and work efficiently in a high demanding fast paced work environment
  • Basic knowledge of the transit industry and vehicles systems would be considered an asset
  • Experience of Oracle systems and processes would be considered an asset
- *Travel is required for this position*_

WHY JOIN OUR TEAM:

  • Competitive Wages.
  • A continuous learning environment.
  • Ability to advance your career with a growing company.
  • NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007