User Support Technician

2 weeks ago


Richmond, British Columbia, Canada Esikidz Enterprises Inc. Full time

Education:
College/CEGEP

  • Experience: Experience an asset
  • Computer programming/programmer, general
  • Computer science
- or equivalent experience

Work setting:

  • Computer hardware or software retailer/wholesaler
  • General office
  • Office building

Tasks:

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Webserver backup and recovery operations
  • Provide customer service

Work conditions and physical capabilities:

  • Fastpaced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail

Personal suitability:

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management

Health benefits:

  • Dental plan
  • Health care plan
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 hours per week


  • Richmond, British Columbia, Canada PIONEER SECURITY & COMMUNICATIONS LTD Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to...


  • Richmond, British Columbia, Canada Teck Resources Limited Full time

    Description:As Canada's largest diversified mining company, Teck is committed to providing the world with essential resources safely and sustainably. We have a rich history of consistently driving innovation, harnessing cutting-edge technology, and cultivating a dynamic environment that empowers our employees to shape the future.Reporting to the Supervisor,...

  • IT Support Technician

    2 weeks ago


    Richmond, British Columbia, Canada Saltworks Technologies Full time

    Saltworks is pleased to offer an exciting career development opportunity for an aspiring Information Technology (IT) professional If you are a new graduate from a relevant IT degree or diploma program who is interested in IT support work, then please consider the part time IT Support Technician position at SaltworksUnder the guidance of the IT Manager, your...


  • Richmond, British Columbia, Canada CHC Helicopters Full time

    Reach Beyond: CHC provides unmatched helicopter services that enable our customers to reach beyond - to work in remote and challenging destinations that limit others - and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world - safely and reliably. All you have to...


  • Richmond, British Columbia, Canada Tekwissenllc Full time

    Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system. Responsible for monitoring the network to ensure network availability to all system users.Education/Experience. Associate degree in a computerrelated field is required. Bachelor's degree in computer...

  • Mapping Technician 1

    2 weeks ago


    Richmond, British Columbia, Canada City of Richmond Full time

    The City of Richmond is a diverse and dynamic community in pursuit of our visionto be the most appealing, livable and well-managed community in Canada.People l Excellence l Leadership l Team l InnovationImagine a career with the City of Richmond, a dynamic environment for growth and continuous improvement, fostered by our collective strengths and creativity....


  • Richmond, British Columbia, Canada August Reign Shop Ltd. Full time

    Education: College/CEGEPExperience: 1 year to less than 2 years or equivalent experienceTasksSupervise other graphic designers or graphic arts techniciansAdapt existing illustrationsConsult with clients to determine the nature and content of illustrations in order to meet their communications needsDevelop the graphic elements that meet the clients'...

  • Mapping Technician 1

    2 weeks ago


    Richmond, British Columbia, Canada City of Richmond BC Full time

    Mapping Technician 1:The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits...


  • Richmond, British Columbia, Canada Boston Pizza International, Inc. Full time

    BOSTON PIZZA INTERNATIONAL INC:Position Title: Contract Deployment Technician, Client ServicesDepartment: TechnologyLocation:Richmond, BCWe are currently searching for a Contract Deployment Technician, Client Services. Reporting to the Senior Deployment Manager, Client Services, the Deployment Technician, Client Services (IT) is responsible for deployment,...


  • Richmond, British Columbia, Canada August Reign Shop Ltd. Full time

    Education: Expérience: EducationCollege/CEGEP or equivalent experienceTasksSupervise other graphic designers or graphic arts techniciansAdapt existing illustrationsConsult with clients to determine the nature and content of illustrations in order to meet their communications needsDevelop the graphic elements that meet the clients' objectivesPrepare...


  • Richmond, British Columbia, Canada Boston Pizza International, Inc. Full time

    Reporting to the Senior Implementation Manager, Client Services the Implementation Technician, Client Services / Point-of-Sale (IT) is responsible for QA testing, deployment, support, and training of BP approved POS technologies for all divisions of Boston Pizza International, including Franchisees, Business Management Units and Corporate Services. This...


  • Richmond, British Columbia, Canada Secure Energy Full time

    At Secure, skilled, dedicated, enthusiastic employees are at the heart of everything we do. From the services we provide to our dedication to the environment, we create a dynamic energy that emanates from our core. We are an industry pioneer, having provided industrial waste management and environmental services for over 40 years.Position Summary:Secure has...

  • IT Support Intern

    2 weeks ago


    Richmond, British Columbia, Canada Boeing Full time

    Job Description Qualifications: Calling all university students Join our team of Student interns and embark on an extraordinary journey alongside seasoned professionals. Gain invaluable skills and knowledge as you dive into real-world tasks, tackle exciting challenges, and receive top-notch training. Plus, get the chance to contribute to special projects...

  • Vehicle Technician

    2 weeks ago


    Richmond, British Columbia, Canada SNC-Lavalin Full time

    Job Description Vehicle Technician (Canada Line) Are you looking for a company that works on major engineering projects all over the world? Do you want to make a difference by improving the daily lives of communities worldwide? Are you seeking to join an inclusive and diverse team that you can truly count on? You've come to the right place ProTrans...


  • Richmond, British Columbia, Canada Hertz Full time

    We are looking for a Technology Support Specialist who takes pride in their work and drives customer satisfaction. If this is you, and you're ready for your next destination, then you have cruised to the right spotSalary $60,000.00 to $65,000.00Benefits and Perks:Not only do you get to be part of an organization where you Drive your Potential, Power your...

  • Auto Body Technician

    2 weeks ago


    Richmond, British Columbia, Canada The Boyd Group Full time

    Richmond, British ColumbiaWe put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.Job Description: Industry Leading Compensation, Benefits, RRSP Match & Training We are seeking a qualified Auto Body Technician to join our...

  • Laboratory Technician

    2 weeks ago


    Richmond, British Columbia, Canada CARO Analytical Services Full time

    CARO Analytical Services is an employee-owned environmental and food laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the government...

  • Laboratory Technician

    2 weeks ago


    Richmond, British Columbia, Canada CARO Analytical Services Full time

    CARO Analytical Services is an employee-owned environmental and food laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the government...


  • Richmond, British Columbia, Canada Tekwissenllc Full time

    Install, configure, and support an organization?s local area network (LAN), wide area network (WAN) and Internet system or a segment of a network system. Responsible for monitoring network to ensure network availability to all system users.Education/Experience. Associate degree in computer related field required. Bachelor degree in computer science...

  • Systems Administrator

    2 weeks ago


    Richmond, British Columbia, Canada Tree Island Industries Full time

    COMPANY BACKGROUND***This position will report to the Network and Systems Manager and is responsible for Server management and providing second-tier Help Desk Support.RESPONSIBILITIES Installation, configuration, and support of Server hardware, software, and related infrastructure. The Systems Administrator is responsible for the integrity and...