Desktop Support Technician

2 weeks ago

Richmond, British Columbia, Canada Tekwissenllc Full time

Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system.

Responsible for monitoring the network to ensure network availability to all system users.

Education/Experience.

  • Associate degree in a computerrelated field is required.
  • Bachelor's degree in computer science preferred.
  • 2 to 4 years of experience are required.

Skills and Competencies:

  • Verbal and written communication skills, problemsolving skills, customer service, and interpersonal skills.
  • Ability to work independently and manage one time.
  • Ability to identify, interpret and evaluate system and network requirements.
  • Knowledge of computer hardware and software as it related to LAN/WAN.
  • Must have PC and Tablet skills
  • Must be well versed in MS Windows, MS Office
  • Minimum 4 Years Experience
  • CompTIA A+ and Network + Certification would be an asset
  • ITIL Foundations Certification would be an asset

Major Job Duties and Responsibilities:

  • Perform data backups and disaster recovery operations. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
  • Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
  • Planned, coordinate, and implement network security measures to protect data, software, and hardware.
  • Perform other duties as assigned.
  • Must have PC and Tablet skills
  • Must be well versed in MS Windows, MS Office
  • Minimum 4 Years Experience
  • CompTIA A+ and Network + Certification would be an asset
  • ITIL Foundations Certification would be an asset
to Incident Management Services in managing the lifecycle of all incidents.

  • The movement of airplanes, passengers, and baggage; or
  • The daytoday work of airport administration, operations, airlines, corporate users, partners, vendors, or contractors.
  • Incident Coordination The Coordinator oversees incidents from the start of the incident to the restoration of normal service operation.

Incident Management Services

Manage the lifecycle of all incidents.

  • The movement of airplanes, passengers, and baggage; or
  • The daytoday work of airport administration, operations, airlines, corporate users, partners, vendors, or contractors.

Incident Coordination

  • The Coordinator oversees incidents from the start of the incident to the restoration of normal service operation.

Responsibilities:

  • Coordinates with the Service Desk to ensure proper recording of incidents
  • Incident briefing general and IT outage briefings
  • Determines if an incident needs to be escalated according to the priority and severity of the issue
  • Confirms that each incident is resolved, and that service is restored
  • Participates in incident reviews
  • Must coordinate with the oncall Airport Authority IT Manager during Critical or High priority incidents (P1 or P2)
  • Contacts the oncall IT Manager or responsible IT Manager per the Escalations to On-Call IT
  • Manager or responsible Manager during exception scenarios" section of the information
  • Technology Incident Prioritization and Escalation Standards document Infrastructure Services Infrastructure refers to the combination of hardware, software, network resources, and services required

Infrastructure Services

  • Infrastructure refers to the combination of hardware, software, network resources, and services required within the airport's IT environment

Server and Storage

Servers

  • Create Virtual Machines (VMs)
  • Coordinate decommissioning of servers (physical and virtual)

Exclusion:
Linux VMs are exclusively supported by YVR-IT resources

Salary:
$29.00-$31.00 per hour

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