Notice of Intent to Appoint

2 weeks ago


Ottawa, Ontario, Canada The Ottawa Hospital Full time

About The Ottawa Hospital:

  • Inspired by research and driven by compassion
  • The Ottawa Hospital (TOH) is one of Canada's largest learning and research multicampus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.
  • From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex healthcare challenges while continually engaging with the community to support our vision for better patient care.
  • Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for highquality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

Position Information:


The Coordinator of Business Operations will provide direct support to the Manager of Procurement Operations and help supervise & support the Operations team & the overall Contracting and Procurement Services Management team in developing and achieving efficiencies, process improvements, supporting financial goals and objectives and providing exceptional customer support.

Other important duties include gathering information and generating data on standard performance measures, maintaining contract files and reports, documenting policies and process flows, participating in special projects when required, preparing technical reports, and developing and recommending procedures to be used to manage and coordinate operational objectives & efficiencies in the procure to pay system.


Temporary until approximately December 31, 2023.
- Position: Coordinator, Business Operations-
Rotation/Shifts:

Days, 8 hour shifts.

What you will do:

  • Prepare & participate in management meetings, report on operational metrics & analytical trends, provide supervisory support & help develop standard operating policies & make recommendations for operational improvements and efficiencies in the procure to pay system;
  • Help supervise and provide support to the Operations team including Buyers, Procurement Support Representatives & the Procurement Support Administrators to ensure seamless workflow & data integrity within the hospitals ERP system and customer support system;
  • Help develop, sustain & improve workflow efficiencies & training in the P2P process & within the operations team;
  • Provide support in the development of business cases for the introduction of new programs and services;
  • Assist management with the development of departmental key performance indicators;
  • Generate data on standard performance measures, prepare technical and operational reports;
  • Track and report key functional metrics and statistics to reduce expenses and mitigate risks;
  • Implement quality control standards, and improved operational measures that promotes efficiency;
  • Lead projects to increase operational efficiency, and drive procurement improvement initiatives and fill operational gaps;
  • Develop and help implement strategic plans and objectives set forth by the management team and supervise the operational functions;
  • Identify process bottleneck and implement solutions in a timely manner;
  • Strategically mapout, plan, and help support procurement projects;
  • Adhere to established procurement policies and standard operating procedures, and identify opportunities for continuous improvement in the P2P process;
  • Work with internal and external stakeholders to create a path to automation for all data sources;
  • Identify resources and support recommendations for new projects;
  • Perform analysis, draw key insights, and form and execute strategies.

Basic Requirements:

  • Undergraduate Degree or Diploma in Business Administration, Commerce, or Supply Chain Management with courses or certification in supply chain and information systems and or equivalent related experience;
  • Five (5) years of experience in supply chain and/or project management with operational background or related work environment, preferably in a healthcare facility in the last 5 years;
  • Working knowledge of Supply Chain Management & The Broader Public Sector Procurement Directives of Ontario, Procurement and Finance Policies, awareness of BPS directives and other legislation that guides TOH procurement activity;
  • Proven skills in managing stakeholders, vendor relations & supervising staff;
  • Previous experience in handling corporate projects & procurements initiatives specifically utilizing innovative/ Agile procurement templates and tools;
  • Strong project management skills and must be comfortable presenting to senior staff;
  • Capacity to lead discussions and provide periodical updates to senior management and project steering committees;
  • Strong skills in priority setting and ability to fulfill required tasks within tight deadlines in a fastpaced environment;
  • Advanced,


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