Computer Support Specialists

2 weeks ago

Toronto, Ontario, Canada National Research Council Canada Full time $74,552 - $93,612

Priority may be given to the following designated employment equity groups: women, Indigenous peoples* (First Nations, Inuit and Métis), persons with disabilities and racialized persons*.

  • The Employment Equity Act, which is under review, uses the terminology Aboriginal peoples and visible minorities.
Candidates are asked to self-declare when applying to this hiring process.

City: Halifax, Saguenay, Boucherville, Edmonton, Winnipeg, Moncton, Vancouver, Victoria, Ottawa, London, Mississauga, Montreal.

Organizational Unit: Client Service Centre

Classification: CS-2

Tenure: Various tenures

Language Requirements: English or Bilingual Imperative BBB/BBB, based on location of work
  • Assignments and secondments may be considered according to NRC's policies.
Note: There is an immediate need to staff bilingual positions in Ottawa, one English essential position in Halifax, one English essential position in Mississauga and one continuing English essential position in Victoria.

Note: This position is being re-posted, if you had previously applied, there is no need to re-apply.

Note: Due to the nature of the work and operational requirements, this position will require full-time physical presence at the at the NRC work location identified.

A pool of qualified candidates will be established for a one-year period and will be used to staff Computer Support Specialists positions of various tenures and various linguistic profiles (English, Bilingual Imperative BBB/BBB). **

Your Challenge

Great Minds. One Goal. Canada's Success.

Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization.

We are looking for Computer Support Specialists to support our NRC-Client Service Centre (NRC-CSC). The ideal candidate would be someone who shares our core values core values of Integrity, Excellence, Respect and Creativity.

As a Computer Support Specialist, you will work as a Field Support Team member within the NRC-Client Service Centre (NRC-CSC), providing clients with IT support services for distributed computers, mobile, and audio visual equipment in Research Centres/Branches/IRAP of NRC. Some Research Centres may require support for servers and networking appliances. You will source, implement, and troubleshoot the hardware and software services provided to the clients.

In addition, you will assist IT team members in improving general operating efficiency; create, edit and maintain documentation; maintain software; provide IT support to computer, users; and utilizing desktop and management tools. There are skills that are more specific to research environments and others to corporate environments.

Screening Criteria

Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates:

Education

College diploma in Computer Science or related field.

Bachelor degree in Computer Science from a recognized University considered an asset.

Consideration may be given to candidates with significant experience and a High School diploma.

For information on certificates and diplomas issued abroad, please see

Experience
  • Experience providing desktop and technical support to users both locally and remotely (including problem analysis and resolution) in a Windows based environment including support of MS Office products, TCP/IP etc.
  • Experience using a Service management application to manage events, incidents and service request, asset management and finally to document knowledge.
  • Significant* experience in supporting Microsoft desktop operating systems in Windows 10 and 11, including imaging software.
  • Significant* experience installing, configuring and maintaining the desktop hardware, software and peripherals.
  • Experience installing and supporting Linux & Mac OS, would be an asset but not required.
  • Experience supporting Servers/VM, would be an asset but not required.
  • Experience supporting Networking equipment, would be an asset but not required.
  • Significant is defined as at least 3 years of experience.
  • Recent is defined as within the last five years
Condition of Employment

Level II (Secret)

A Secret clearance must be obtained within 12 months of employment.

Language Requirements

English or Bilingual Imperative BBB/BBB, based on location of work.

Assessment Criteria

Candidates will be assessed on the basis of the following criteria:

Technical Competencies
  • Ability to communicate both orally and in writing based on the language requirements of the position.
  • Ability to use reasoning and problem solving skills for troubleshooting of IT devices.
  • Knowledge of service management platforms, such as Axios Assyst, Infoman, Altiris, Footprints, etc.
  • Knowledge of ITIL core processes such as Incident management, Service Request fulfilment, Knowledge management and asset management.
  • Ability to multi-task and prioritize.
  • Solid knowledge of Microsoft desktop operating systems (Windows 10 and 11).
  • Solid knowledge of how to use and install MS Office products.
  • Ability to research, analyze and communicate sound advice and expertise pertaining to complex IT issues to clients of varying technical knowledge.
  • Basic knowledge of MAC OS and Linux (applicable to some environments).
  • Basic knowledge of TCP/IP suite of protocols.
Behavioural Competencies
  • Technology support - Conceptual and analytical ability (Level 2)
  • Technology support - Initiative (Level 2)
  • Technology support - Results orientation (Level 2)
  • Technology support - Self-knowing and self-development (Level 2)
  • Technology support - Teamwork (Level 2)
Competency Profile(s)

For this position, the NRC will evaluate candidates using the following competency profile:

Compensation

Rates under review

From $74,552 to $93,612 per annum.

An incumbent occupying a position within the CS Group is currently entitled to receive a terminable allowance of $176 per month.

In addition, the incumbent who meets the language requirements will receive the Bilingualism Bonus of $800 per year.

NRC employees enjoy a wide-range of including comprehensive health and dental plans, vacation, sick, and other leave entitlements, disability insurance and pension plans.

The NRC Advantage

The National Research Council of Canada (NRC) is the Government of Canada's largest research organization supporting industrial innovation, the advancement of knowledge and technology development. We collaborate with over 70 colleges, universities and hospitals annually, work with 800 companies on their projects, and provide advice or funding to over 8000 Small and Medium-sized Enterprises (SMEs) each year.

We bring together the brightest minds to deliver tangible impacts on the lives of Canadians and people around the world. And now, we want to partner with you. Let your expertise and inspirations make an impact by joining the NRC.

At the NRC Employee wellness matters. We offer flexible work schedules as well as part-time work to help employees maintain work-life balance. We are one of the few federal organizations that close our offices during the December holiday season. We offer professional learning and development opportunities such as conferences, workshops, and a suite of mentorship, award and recognition programs. Diversity enables creativity and innovation. Fostering a diverse, inclusive, welcoming and supportive workplace is important to us, and contributes to a more inclusive Canadian innovation system. We welcome all qualified applicants and encourage you to complete the employment equity self-declaration questions during the job application process. Please let us know of any accommodation measures required to help you to be assessed in a fair and equitable manner. Please note that the information you provide will be treated confidentially.

Help us solve problems for Canada. Grow your career with us today

Notes
  • Relocation assistance will be determined in accordance with the NRC's directives.
  • A pre-qualified list may be established for similar positions for a one year period.
  • These positions are being advertised internally and externally simultaneously; however, first consideration will be given to internal NRC applicants.
  • To ensure a prompt and efficient processing of applications, candidates must provide, along with their résumé, a detailed covering letter explaining how they meet each of the requirements of this position (education, experience, language requirements) by providing concrete examples. In addition, the candidate is encouraged to describe in detail when, where and how he/she gained the experience.
  • Preference will be given to Canadian Citizens and Permanent Residents of Canada. Please include citizenship information in your application.
  • The incumbent must adhere to safe workplace practices at all times.
  • We thank all those who apply, however only those selected for further consideration will be contacted.
Please direct your questions, with the requisition number to:

E-mail:

:

Closing Date: - June 5, :59 Eastern Time

For more information on career tools and other resources, check out #J-18808-Ljbffr

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