IT Support Specialist
7 days ago
Job Summary
Responsibilities
- PCs/MACs, printers, storage devices, servers, switches, wireless networks, firewalls, network troubleshooting
- VMware, Hyper-V, Datto, Veeam, Azure and AWS
- Ensure best practices and proactive planning for client environments, balanced with timely responsiveness to missioncritical emergencies:
- hardware failure, virus outbreaks, cyber attacks, utility interruptions, compromised security/infrastructure
- Followup with clients, provide feedback and see assigned issues through to resolution
- Properly escalate unresolved queries to the next level of support, working closely with senior technical team members or thirdparty vendors as necessary to resolve outstanding issues
- Evaluate, test and deploy software/hardware upgrades to client server infrastructure
- Provide team leadership and mentoring in areas of expertise
- Update/close client tickets, maintain client IT documentation and enter daily time records
- Occasional afterhours and oncall work as required
Requirements:
- Strong communication, organizational and timemanagement skills
- Strong client service skills and confidence when interacting with executive end users
- Excellent troubleshooting and multitasking skills in a fastpaced team environment
- Working knowledge of ticket systems (CRM), remote management tools (RMM) and screensharing tools
- Strong proficiency in English both spoken and written
- One of the following:
- Degree or Diploma in Information Technology, Computer Science or equivalent
- High School Diploma and IT industry certification
- Valid Driver's Licence and full access to a reliable allseason vehicle
Company Profile
Founded in 2006, with headquarters in Toronto, Starport is a leading Managed IT Service Provider (MSP) in Canada.
Our growing team of more than 50 professionals provides end user support, network/server administration, cloud hosting and cyber security services to more than 500 small and medium-sized businesses in major Canadian cities and across North America.
Our management team has actively developed a strong reputation with a wide range of industries, expanding services to include a security operations center, data center facilities, a new Calgary team in the emerging Alberta market and a service desk team based out of Prince Edward Island.
As part of Evergreen Services Group, the largest MSP conglomerate in North America, we are uniquely positioned to drive cross-selling opportunities within the Evergreen community.
IT Support Specialist
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CIT300
IT Support Specialist:-
Job Type: Full-time, Permanent
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Job Location: 65 Overlea Boulevard, Toronto, Ontario
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Recommended Experience: 4+ years of professional technical consulting and support
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Compensation: competitive annual salary + health benefits plan
Our current requirement is for two (2) intermediate IT Support Specialists to start before September, 2024.
Only Toronto regional applicants will be considered for this position.
This is not an entry-level role. Strong professional references will be required during this interview process.
Job Types:
Full-time, Permanent
Benefits:
- Dental care
- Extended health care
- Life insurance
- Onsite parking
- Vision care
Schedule:
- Monday to Friday
Experience:
- professional technical consulting and support: 4 years (preferred)
Licence/Certification:
- Driver's License and a reliable allseason vehicle (required)
Work Location:
In person
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