IT Infrastructure Support Specialist

1 week ago


Toronto, Ontario, Canada IBI Group Full time

IT Infrastructure Support Specialist

Full-time

Company Description

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together.

We use digital intelligence and deep human knowledge to create products and solutions in a holistic way. We empower our clients with agile, data-driven insights and technologies that complement our sustainable design, engineering and advisory expertise. We can confidently work in partnership to address global challenges from climate change and rapid urbanization, to increasing digitalization, socio-economic disruption and societal expectations head-on, all with the common goal of improving quality of life.

Job Description

The IT systems teams deliver complex solutions and push the limits of technology solutions. Our talented groups of systems professionals do more than just write code and debug – they make a significant impact on the design and development of state-of-the-art projects. Working in IT consulting, you're not just an individual; you are part of a collaborative and highly visible team that works together on unique, fast-paced projects around the world. Arcadis's Toronto office is searching for an IT Infrastructure Support Specialist to join the Arcadis Intelligence: Hosting, Cloud & Cybersecurity support team. This individual will provide support for on-prem and cloud hosted infrastructure environments clients and ensuring the systems are following cybersecurity policies and standards. The role requires good understanding of AWS/Azure cloud and tasks related to maintenance and patching of cloud compute instances. Other aspects of the role also involve monitoring of servers, databases, and applications, and working with development teams, project managers, and clients to help mitigate incidents and meet project SLAs. The successful candidate will have a passion for all things technology, an innate curiosity to just 'figure things out' and drive to provide strong customer service. Arcadis offers you a career you can Define...Discover It

Most Of The Things You'll Work On:

Provide Tier 1 & 2 support for our clients on both Systems and Network-related issues. Responsible for monitoring, maintenance, repairs, and installations related to compute systems running on Windows, Linux, VMware/Hyper-V platforms, and AWS/Azure Cloud. Responsible for routine Patch management of compute systems running Windows Server OS, Ubuntu/RedHat/CentOS Linux OS, Windows 10/11 OS. Assist clients experiencing operational problems with their systems and provide basic support for our software applications. Perform upgrades, repairs, and preventive maintenance on physical servers. Assist in the installations and configuration of our proprietary applications. Verify data integrity of backup and restore systems. Update knowledge and skills to keep up with rapid advancements in computer technology. Provide 24*7 on-call support for client projects. Maintain a knowledge base of standard operating procedures. Maintain project monitoring systems. Maintain and support internal development systems.

Qualifications

You'll Need To Have:

Minimum 3-5 years of professional IT experience with strong experience in both systems and networking support. A college diploma or University degree in the field of computer science. Must Have: Intermediate knowledge in Patch Management, AWS Cloud Account Management and Azure AD, EC2 Management, alongside advanced knowledge in server hardware, Windows O/S (Server and Workstation), VM Environments. Experience with Oracle, MS SQL, and MYSQL Databases is an asset. Excellent understanding of networking technologies, protocols, and hardware. Working experience of network concepts, including LAN/WAN infrastructure and TCP/IP routing. Some experience in Cisco switches and firewalls is an asset. A+ or Microsoft Certified is an asset. AWS Certification is an asset. Knowledge of PRTG Monitoring Systems is an asset. Effectively communicate issues and resolutions to all levels of the organization. Willingness to multi-task and be flexible to take on varied responsibilities. Able to demonstrate patience, tact, and respect. Able to work under pressure and meet tight deadlines. Great customer service, detail, and follow-up skills required. Able to work autonomously and as part of a team. On-Call shift work required (24*7 when on call).

Additional Information

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.

Join Arcadis. Create a Legacy.

#LI-SR3

Job Location



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