IT Desktop Support Specialist

7 days ago

Toronto, Ontario, Canada FreshBooks Full time

About FreshBooks:

FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow.

We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide.

FreshBookers are found all over the globe, and we know that different folks thrive in different working environments:
Remote, onsite, and everything in between, you'll find it with us.

The Opportunity - IT Desktop Support Specialist:

Working with the IT department you will be helping everyone here do amazing things and to keep up with the needs of our rapidly expanding company.

If you're the type of person who can make recalcitrant computers do your bidding, pull solutions for new issues out of your sleeve, and enjoy interacting with humans as much as with computers, this might be the role for you (Even if hidden up your sleeve is a well-written Google search.)

  • NOTE: This role is based _
    _onsite__ in our Toronto HQ office location_.
_

What You'll Do as an IT Desktop Support Specialist
- _Triage IT support tickets, questions, and walk-up requests, resolving some and escalating the rest to other team members_
- _Assist users with common desktop programs, including Google Workspace, Microsoft Office, Slack, and Zoom_
- _Diagnose and repair software and hardware problems on office desktops and laptops running MacOS and Windows._
- _Configure office network devices and troubleshoot wired and wireless network problem_
- _Handle warranty and out-of-warranty service requests and maintain inventory of hardware, licenses and accessories, requesting purchases when necessary_
- _Deal with vendors and end users for shipping/receiving equipment_

What You'll Bring to the Role
- _Experience configuring, troubleshooting and maintaining Mac and Windows desktops and laptops_
- _Ability to convey technical concepts to users in a friendly, professional and helpful manner_
- _Basic familiarity with Linux, the MacOS command line, or equivalent_
- _Hands-on experience with desktop imaging and MDM software (e.g. Workspace One/Airwatch, JAMF, etc)_
- _Experience with IT ticketing systems (eg. Jira, ServiceNow, ZenDesk, etc)_
- _Experience managing users and computers in an enterprise environment through access management best practices and tools (eg. Okta, Active Directory, etc)_

Our Commitments to You:


At FreshBooks each person knows their opinion is valued, and can see their impact on the lives of over 10 million small business owners around the world.

Accelerate your career, work on projects you're passionate about, and work as a part of a collaborative team without ego Here are some of the ways FreshBooks recognises and rewards our employees:

-
Comprehensive Health and Wellness Benefits. Including retirement savings programs matched to your local office, stock options for every full time employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits dependent on your region, and more.
-
Perks that Matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your locale.
-
Working Environments to Help You Thrive. Beautiful office spaces welcome you in Canada and Mexico, and remote FreshBookers receive a home office credit to set up your home office.
-
Supportive Peer Group, Mentors, and Leaders. We care about each other across the organisation and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact.
-
Accelerated growth. 3 week dedicated company onboarding, career development through continuous coaching, training, and learning on the job, and a bi-annual review process.

Closing:


Even if your experience doesn't meet every bullet on the above lists, we'd love to learn more about you and why you think FreshBooks is the next step in your career.

FreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits.

At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.

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