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Customer Service Rep
2 weeks ago
Our fast-growing Dental supplies company is currently looking for a Office Administrator who is Bilingual (English/French) to join our team This role would be suitable for someone who has experience in the customer service field and who also has an ambitious career perspective.
General Purpose:
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Main Job Tasks and Responsibilities
- Manage customer's sales order
- manage customers' accounts
- perform general administration tasks
- problem solving and fast decision making
- respond promptly to customer inquiries
- handle and resolve customer complaints
- provide pricing and delivery information
- record details of inquiries, comments and complaints
- communicate and coordinate with internal departments
- follow up on customer interactions
- travel is necessary
Education and Experience:
- good numeracy skills
- accurate keyboard skills
- knowledge of office management systems and procedures
- knowledge of administrative procedures
- college diploma or equivalent
Key Competencies:
- excellent communication skills in English/ French
- excellent communication skills both written & verbal
- great organization skills
- high attention to detail
- time management skills and the ability to prioritize work
- great team player
- date management
- problem-solving
- customer service orientation
- confidentiality
Salary:
From $15.50 per hour
Benefits:
- Dental care
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Education:
- Secondary School (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location:
In person
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