![TRENTWAY-WAGAR INC](https://media.trabajo.org/img/noimg.jpg)
Customer Service Rep
2 weeks ago
Position: Customer Service Representative, Full-Time Montreal Terminal Department
Location: Montreal, Quebec
Company: Coach Canada/Trentway-Wagar
Hourly Rate of Pay: $18.18
Hours of Work: Monday – Friday 2:45pm – 11:45pm with 1-hour unpaid break
Job Purpose: We are looking for a meticulous and customer-oriented individual to join our dynamic team. As a Customer Service Representative, you will be the primary point of contact for our customers, ensuring accuracy and delivering exceptional service in every interaction. Your responsibilities will include ticket sales, reservations, and providing outstanding customer service while fostering strong relationships with colleagues and the public.
If you have a passion for customer service and excel in fast-paced environments, we welcome you to contribute your skills to our company and play a pivotal role in our daily operations
Roles and Responsibilities:
- Selling tickets for various destinations
- Handling passenger luggage check-in and acceptance
- Providing accurate gate and departure information, as well as addressing general inquiries
- Resolving customer inquiries and complaints
- Communicating clearly and effectively with customers
- Performing various clerical duties as needed
- Completing miscellaneous tasks as assigned by the Manager and Supervisor
Qualifications:
- 1-2 years of customer service and cash handling experience
- Demonstrated organizational, interpersonal, written, and oral communication skills
- Proficiency in cash handling and computer usage
- Ability to thrive in a fast-paced, multitasking environment with strong problem-solving abilities
- Reliability, integrity, and the ability to maintain confidentiality
- Friendly, outgoing, and enthusiastic demeanor
- Comfort working with the public, handling customer complaints, and conflict resolution
- Fluency in English and French communication
Benefits: Excellent benefits, pension, and competitive wage
We are dedicated to fostering diversity and providing equal opportunities for all employees.
In accordance with human rights laws, we consider qualified applicants for employment without discrimination based on various factors.
We appreciate all applicants' interest, but only those selected for an interview will be contacted.
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