Customer Service Rep Bilingual Junior(National

2 weeks ago


Montreal, Quebec, Canada Raise Full time
**SUMMARY**

**RESPONSIBILITIES**
- Work as the single point of contact for company related incidents and emergencies (NOT IT)
- Act as a link and closely collaborate with the Corporate Emergency Coordinators, Investigators and Physical Security Specialists
- Manage and monitor the company's physical security systems
- Offer services and support on behalf of other Corporate Security teams outside of regular business hours
- Offer a valued service to our clients

**QUALIFICATIONS**
- The ability to serve our clients in a bilingual environment
- Good communication skills, both verbal and written
- The ability to work in a 24 hours, 7 days a week environment, with alternating shifts in order to respond to business and client needs alone or in team (every saturday)
- Great motivation and strong team spirit
- The ability to face stressful, ambiguous or unforeseen situations while identifying and treating priorities first
- Good interpersonal relationship skills allowing cooperation with a varied client base with different levels of competence and technical knowledge
- High level of moral responsibility in terms of professionalism and integrity towards the business
- Excellent general knowledge of information technology systems and ability to work in a highly technological environment
- Past experience within an emergency management, physical security, telecommunication or access control environment.
- A good understanding of telecommunication networks and other general company functions.
- Post secondary diploma in emergency management, security services or telecommunications

**SOMMAIRE**

Le service de la Sûreté et de la Résilience est chargé d'établir, de mettre en œuvre, d'administrer et de faire respecter les politiques de Canada en matière de sécurité. Le Centre national des incidents (CNI) de la Sûreté de est une équipe de spécialistes qui opèrent 24 heures par jour, 7 jours par semaine afin de contribuer à la protection des employés et des actifs de l'entreprise. L'équipe est le point central de surveillance et de rapports reliés aux incidents pouvant affecter l'entreprise. Elle coordonne la réponse avec divers intervenants selon des paramètres d'impact et de sévérité préétablis.

**RESPONSABILITÉS**
- Être le point de contact unique pour les incidents et urgences reliées à l'entreprise (Non IT)
- Agir comme liaison et collaborer étroitement avec les coordonnateurs des mesures d'urgence, les enquêteurs et les spécialistes de la sécurité physique
- Gérer et surveiller les systèmes de sécurité physique de l'entreprise
- Fournir des services et un soutien après les heures d'affaire pour les autres équipes de la Sûreté
- Offrir un service supérieur à nos clients;
**QUALIFICATIONS**
- Habileté à servir les clients dans un environnement bilingue
- Bonnes aptitudes à la communication verbale et écrite
- Capacité de travailler dans un environnement 24 heures, 7 jours par semaine, avec des quarts de travail alternants afin de répondre aux besoins des clients et de l'entreprise, seule ou en équipe (tous les samedis)
- Grande motivation et bon esprit d'équipe.
- Habileté à faire face à des situations stressantes, ambigües ou imprévues et savoir identifier et prioriser les urgences
- Bonnes aptitudes aux relations interpersonnelles permettant de coopérer avec une clientèle variée
- Bon niveaux de compétences et de connaissances techniques.
- Grande responsabilité morale en terme de professionnalisme et d'intégrité envers la compagnie.
- Excellentes connaissances générales des systèmes informatiques et une facilité à travailler dans un environnement hautement technologique
- Expérience au sein d'un environnement de gestion des mesures d'urgence, de sécurité physique, télécommunications ou de contrôle d'accès
- Compréhension du réseau des télécommunications et des fonctions générales de l'entreprise.
- Diplôme d'études postsecondaires en gestion des mesures d'urgence, télécommunication ou en sécurité.

**WHO ARE WE?
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