Desktop Administrator

1 week ago


Etobicoke, Ontario, Canada Medavie Blue Cross Full time

Medavie Health Services is a national leader in primary health care solutions, the largest contracted provider of emergency medical services in Canada and delivers care in remote communities as part of our contract with Indigenous Services Canada.


Together, with our compassionate network of 4,300 health care professionals in six provinces, we have a long history of providing innovative community paramedicine programs and delivering mobile integrated health services across the country.


Every day, our team provides high-quality patient care through ground and air ambulance services, medical communications, mobile integrated health/community paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.


Job Title:

  • Desktop Administrator
    Department:
  • IT
    Competition:
  • 85519
    Internal/External:
  • Both
    Employment Type:
  • Full time Permanenr
    Location:
  • St

Thomas, Ontario
Salary:


  • Comprehensive Compensation
    Reports To:
  • Team Lead, Service Delivery
    Closing Date:
  • January 29, 2023 Reporting to the Team Lead, Service Delivery,

In this role, you will be responsible for:

  • responding to requests for technical assistance in person, via phone, electronically using remote support tools;
  • diagnosing and resolve technical hardware and software issues with desktop, laptop and ruggedized PCs as well as Smartphones and Tablets;
  • troubleshooting using available information resources and advise user on appropriate action;
  • following standard help desk procedures including adhering to and meeting SLA objectives;
  • identifying and escalating situations requiring urgent attention to Tier III level support as appropriate;
  • participating in an on-call rotation to provide afterhours support;
  • tracking and routing problems and requests and document resolutions;
  • managing assets and procurement duties as assigned;
  • creating and using PC builds and images of laptops and desktops to roll-out and repair PCs;
  • creating accounts and security change requests; and
  • other duties as assigned.
  • possess a Community College or University degree in an appropriate discipline, preferably Information Technology, or have a minimum of two years related work experience;
  • possess working knowledge of fundamental operations of relevant software, hardware and other equipment including printers, Active Directory, IP Protocol, VPN's, VoIP phones, remote desktop, VNC, MS Office Suite, Microsoft Deployment Server;-
  • have problem solving, organizational and execution skills;
  • possess good interpersonal skills and the ability to manage cross-organizational projects and work with mínimal supervision; and
  • have superior customer service skills.
  • Travel will be required.

#CBM1
If you are interested in working with a dynamic team of professionals and possess the necessary qualifications, please apply.

Competition closes January

Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees

Job Segment:
Help Desk, Information Technology, Patient Care, Procurement, Telemedicine, Healthcare, Technology, Operations
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