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technicien support online
2 weeks ago
Bilingual (EN/FR) Senior Customer Care Advisor - Creditor Insurance
To join a team focused on goals and customer satisfaction that contributes to the success of the Insurance Canada Service Center (ICSC) / ScotiaLife Financial in Canada.
The main role of the Customer Service Representative is to provide exceptional customer service while ensuring individual goals are met in alignment with the team's strategies and objectives. All activities must comply with regulations, policies, and procedures.
Deliver a professional customer experience by promptly addressing customer concerns through:
- Acquiring and maintaining knowledge of ScotiaLife Financial Creditor Insurance and Scotiabank lending products.
- Identifying and escalating issues when necessary.
- Providing account information to customers.
Strengthen customer relationships by promoting Insurance Canada services and products, especially Creditor Insurance products. Understand customer needs and offer appropriate insurance products.
Act on opportunities to enhance customer relationships with Scotiabank. Maintain service level standards by following policies, procedures, and controls diligently.
Support change initiatives, understand the Bank's risk culture, and operate within Scotiabank's values and Code of Conduct.
Champion a high-performance environment, attract and develop talent, and communicate business strategies effectively.
Requirements:
- Expertise in Creditor Insurance Products
- Strong telephone skills
- English and French proficiency
- Standard office-based work schedule
- Availability for 3 months of on-site training
"For every future," we assist customers, families, and communities in achieving success through a wide range of services, including banking, wealth management, and more.
If you need accommodation during the recruitment process, please inform our Recruitment team. Candidates must apply online to be considered for this role.
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