Manager

1 week ago


Edmonton, Alberta, Canada MacEwan University Full time

MANAGER

EXAM SERVICES, STUDENT AFFAIRS

Competition No.

CATEGORY

SALARY

CLOSING DATE

  • Full-Time Continuing (35 hours per week)
$77,679 to $104,866 per annum

July 1, 2024
About Us:


  • MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton's diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.
  • Our comprehensive undergraduate university offers 59 programs to more than 18,000 full
- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.

Opportunity:

MacEwan University is seeking an experienced Manager for a full-time continuing opportunity with our Exam Services department.

Reporting to the Associate Dean, you will be responsible for the strategic oversight, ongoing leadership, operational direction and management of services offered by MacEwan's Exam Centre, which provides critical testing services and support to students requiring accommodations and deferrals.

You will act as a critical resource in building the Exam Centre into a respected and student-focused service provider that is accessible, supportive, and responsive to the ongoing and changing needs of the student body and broader MacEwan community.


Key responsibilities include:

  • Leading and managing staff, including assigning and monitoring workloads, preparing schedules, responding to emerging issues, and approving timesheets;
  • Managing recruitment, selection, onboarding and training processes;
  • Coaching and supporting staff, including performance management and conflict resolution;
  • Collecting, maintaining and analyzing statistics, student feedback and operational data for department evaluations, business process improvements, and future planning;
  • Developing, implementing, and updating annual operation, financial, marketing and communication plans;
  • Participating in budget, strategic, and operational planning meetings and processes as a member of the leadership team within Student Affairs;
  • Resolving daytoday issues or student concerns and guiding service delivery standards to uphold service excellence;
  • Collaborating with the Access and Disability Resources team to develop and maintain specific training around disability awareness, deescalation, and dealing with unauthorized materials;
  • Managing the planning, development, and oversight of technology resources, including productivity software, databases, and assistive devices;
  • Participating on committees and liaising with internal and external stakeholders to maintain standards and practices;
  • Making decisions on the duty to accommodate and handling instances of alleged academic misconduct or unauthorized use of materials;
  • Advising and collaborating with campus partners on Exam Centre protocols, policies, and emerging assessment technologies and tools; and
  • Developing and maintaining positive relationships with other postsecondary institutions' exam programs to ensure best practices are implemented.

SKILLS:

You will have:

  • Strong leadership and team management skills, with the ability to foster a positive and collaborative team environment;
  • Excellent analytical, planning, decisionmaking and problemsolving skills, with keen attention to detail;
  • Excellent interpersonal, verbal, and written communication skills, with the ability to effectively develop trust and engage internal and external stakeholders;
  • The ability to operate with a high degree of tact, diplomacy, professionalism, and sensitivity to student and faculty concerns;
  • Time management and organizational skills, with the ability to thrive in a work environment with multiple competing deadlines;
  • Knowledge of change management principles;
  • Knowledge of FOIP and records management policies, practices, and legislation;
  • Strong understanding of the Alberta Human Rights Act and related duty to accommodate;
  • Knowledge of disabilityrelated barriers;
  • Familiarity with various exam tes


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