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Manager
3 months ago
Your Opportunity:
As a valued member of the Client Support Services Team, you will have the opportunity to deliver quality service in a fast paced and ever-changing environment.
You will also use your skills to assess and manage client requests, resolve issues, and manage a staff geographically located throughout the Edmonton zone.
Your role will also contribute to the development and evolution of the service and its alignment with the provincial AHS IT Technology Services 5 Year Strategic Plan.
If you are an enthusiastic customer focused IT professional interested in building and managing a Client Support Services program this may be the role for you.
This role is both challenging and rewarding for those professionals seeking to lead a highly skilled and dynamic group of technical analysts.
Your contribution to the sustainability and evolution of this IT service does make a difference to the quality and accessibility to care for our patients and their families.
Days with on call. May require evening, nights, weekends for project activities from time to time. This position has the opportunity for a hybrid work arrangement within Edmonton Zone.Description:
Provide day to day leadership for a diverse team of deskside technicians that work onsite at AHS facilities within your respective zone.
Collaborate with provincial TCSS counterparts to standardize practices and process leading to innovation and optimization for corporate and clinical stakeholders across the organization.
Engage HR, IT preferred vendors, other IT groups.Make decisions on asset management strategy & operation activities Manage the implementation of cost saving initiatives Develop business cases or technical rationale Ensure the team is resourced appropriately, is cost effective, provides satisfactory service support, and leverages technology advances Influence the enterprise technical architecture and overall IT and Technology Services strategy Focuses the team's effort on initiatives that improve efficiencies, resilience, availability, and reliability Function as a point of escalation for problems related to asset management services Act as a point of negotiation and conflict resolution for groups with competing requirements and objectives Meeting with other teams to develop a general knowledge of IT functions Foster relationships and partnerships with highly complex internal and external stakeholders Provide decision making, coaching, and mentoring.
-Classification:Manager
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Union:Exempt
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Unit and Program:IT End User Compute
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Primary Location:CN Tower
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Location Details:Eligible to work hybrid (on/off site) within Alberta
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Negotiable Location:Within Edmonton Zone
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Employee Class:Regular Full Time
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FTE:1.00
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Posting End Date:27-JUN-2024
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Date Available:22-JUL-2024
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Hours per Shift:7.75
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Length of Shift in weeks:2
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Shifts per cycle:10
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Shift Pattern:Days
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Days Off:Saturday/Sunday
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Minimum Salary:$34.76
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Maximum Salary:$59.61
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Vehicle Requirement:Driver's License, Vehicle Required
Required Qualifications:
A minimum of 3 years IT customer service experience in a large health care organization is required. Previous management experience in a moderately complex environment. Exceptional communication and presentation skills. Previous process improvement background and education are desirable. Positive attitude and an adaptable approach to problem solving is essential.
Additional Required Qualifications:
As required.
Preferred Qualifications:
Degree in health care or business-related discipline preferred but will consider equivalent experience. Strong change management background is an asset; ITIL foundations certification. Knowledge of IT-deskside processes and requirements is an asset. Demonstrated Leadership skills in a previous role preferred.
