Application Production Support Analyst

1 week ago

Montreal, Quebec, Canada TalentBurst, Inc. Full time
Title: Application Production Support Analyst
Duration: 24 Months with possibility of extension
Location: Montreal QC H3A 2A6 (Hybrid Work)
Pay Rates: T4 Only

Job Description:

Production Support
  • Act as first line of contact for production environment and provide Level1 /Level2 functional and technical support.
  • Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely resolution.
  • Pro-actively monitor, manage and improve availability and performance of the production environments and application layers to middleware and databases.
  • Monitor application components and in-out data with the help of provided tools and act proactively to prevent data issues, performance issues and application crash.
  • Ensures issues/incidents are logged in the incident management system on time with relevant details (description, root cause, outage, downtime, dependencies, executive summary etc.)
  • Liaise and communicate with upstream / downstream applications support teams for timely data flow and resolving any open issues.
  • Contribute in projects related with updates, upgrades, obsolescence and vulnerabilities. Making sure these software/hardware updates/upgrades are meeting timeline.
  • Maintain and create procedure and process documentations.

Release, Maintenance and Project:
  • Participate in release cycles for functional validation on staging, pre-production and production environments.
  • Release deployment, post release checks, follow communication.
  • Liaises with the Development teams to ensure enhancements and bug fixes are prioritized.
  • Participates in regular and required DRP and BCP exercises.
  • Coordinate with Infrastructure teams on events of patching & upgradation of servers to ensure the applications are stable & running after the infra work.
  • Execute and or coordinate related projects like obsolescence, migrations, application upgrade and IV2 (Cloud)

KEY SKILLS AND QUALIFICATIONS

EDUCATION
  • Master/Bachelor or degree in Computer Science or IT Systems
  • Minimum 5 years' of Application Production Support experience

Technical Skills:
  • Excellent experience on systems like Windows, UNIX and Linux
  • Excellent knowledge of databases like Oracle and SQL
  • Working experience of IT tools like Geneos, ServiceNow, Autosys, Jenkins, Dynatrace etc.
  • Working knowledge or familiarity scripting skills Perl, Python and PowerShell
  • Working knowledge of file transfer protocols/tools like - CFT, FTP & SFTP

Leadership & Communication:
  • Autonomous, self-motivated and motivate new joiners in team, mentor for new joiners in team.
  • Train new and existing members - to improve their knowledge and skillsets
  • Improve and improvise the existing and new process / procedures to reduce the wastages and make the team more efficient and effective.
  • Excellent communication skills to review the incidents, change, problem and other management procedures, processes and guidelines
  • Able to confidently engage with stakeholders on topics related to application and production support
  • Openness to accept the new problems and issues and look for ways to solve.
  • Positive attitude to own existing and new issues in the applications and productions. Find ways to, collaborate to find solutions to the problems.

Language
  • English and French

Availability:
  • Flexible in working on public holidays and weekend support
  • Flexible in working in different shifts (as required)

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