Application Production Support Analyst

1 week ago

Montreal, Quebec, Canada Optim Hire (LAD Software Solutions Pvt LTd) Full time

Position:
Application production support analyst

Location:
Montreal Canada Quebec H3A 2A6

Duration: 24 Months

Job Type:
Contract

Work Type:
Onsite

  • Such tasks include change, user request, incident, and problem management for the department.
  • As required, functional support and user setup may be performed.
  • The Analyst shall serve on a team which acts as the first pointofcontact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor.
  • Assist the user community to resolve technical issues. Coverage during weekend and offhours are on an "as needed" basis.

MAIN RESPONSIBILITIES Level 1 and 2 Support

  • Active monitoring of production activities
  • Perform remediation steps when required
  • Interact with external IT/Vendor communities to resolve incidents
  • Work with development community for Level 3 incident escalations
  • Available for afterhours support activities (including on call), when necessary

Change and Request Management

  • Work with development community for release prioritization
  • Ensure that requests for change adhere to Group and Department Policies
  • Available for afterhours and/or weekend change/patching activities, when necessary

Reporting & Special Projects

  • Regular reporting to line manager for prioritization and escalation
  • Conduct and participate in meetings with related communities
  • Perform control result analysis and reporting and take up corrective actions as needed
  • As required, take up project management responsibilities for special projects

REQUIREMENTS TRAINING AND OCCUPATIONAL EXPERIENCE

  • Support role experience required (>5 years' experience)
  • Experience in Banking / Financial sector preferred
  • DevOps knowledge will be an advantage

ESSENTIAL SPECIFIC REQUIREMENTS

  • Strong database skills (Oracle, MS SQL)
  • Unix/Linux hands on experience with knowledge of daytoday commands
  • Windows servers hands on experience
  • Scripting experience (Shell, PowerShell,_)
  • Scheduling tools (Autosys)
  • Monitoring tools (Sysload, Geneos, Dynatrace etc.)
  • Collaboration Frameworks (SharePoint)
  • File transfer protocols

SKILLS AND BEHAVIOURS

  • Strong communication skills (written and verbal)
  • Good organizational skills
  • Basic office software literacy (Microsoft Office, etc.)
  • Professional attitude and good interpersonal behaviours
  • Autonomy and adaptability; must be able to take initiative and be proactive
  • Global financial products knowledge, a plus
  • Project management skills, a plus

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Job Type:
Fixed term contract

Salary:
$481.48 per day

Schedule:

  • Day shift
  • Monday to Friday

Experience:

  • Microsoft SQL Server: 3 years (required)
  • Informatica: 3 years (required)
  • Autosys: 3 years (required)
  • PowerShell: 3 years (required)

Work Location:
In person

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