Application Support Analyst

1 week ago

Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

Responsibilities

ABOUT THE JOB:

The aim of Global Banking Technology & Operations (GBTO) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate their transformation. GBTO differentiates itself from competitors with the pace of the agile transformation delivered, spreading the technology and data culture, shortening the decision-making process, and adopting a true industrial approach, leveraging on different teams either transversal or aligned to the different sub business units.

The position of Support Analyst requires a strong understanding of the Fixed Income and currency business. The GBTO FIC (Fixed Income, Forex, and Credit) department manages various technologies related to electronic trading, trade capture, pricing, risk management, and market access. This role involves working closely with traders, sales teams, and e-business partners, primarily focusing on supporting Front Office trading applications.

Our team operates in an AGILE environment, developing and maintaining software for price and inventory publication, inquiry management, and the seamless processing of electronic trades. This software interfaces with multiple external electronic trading systems and exchanges, including Bloomberg, Tradeweb, BrokerTec Trad-X, MarketAxess, and direct client connections. The position requires a collaborative approach with traders, business analysts, and developers to deliver and support solutions for the trading and sales desks within a DevOps model environment. Excellent communication skills are essential for effective daily interactions with traders, sales, and operations staff. Candidates will gain exposure to various electronic trading functions such as streaming prices, trade straight-through processing (STP), electronic trade execution, order management, and market depth aggregation, along with Regulatory Reporting. They may also work with advanced trading techniques like intelligent auto-quoting, order routing, automatic hedging, and automated trading strategies. The team operates globally, supporting FIC activities with applications deployed across major financial hubs including Paris, London, New York, Hong Kong, and Tokyo, and is based in the dealing room for a hands-on experience.

What will be your DAY-TO-DAY?

Primary tasks include but are not limited to:

  • Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command. End users are Sales, Traders, Front and Middle Office in the FIC department
  • Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally. Multi-tasking environment
  • Crisis Management with communication to end-user and senior management
  • Provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book
  • Communicate with users regarding application outages and upcoming events like release, project
  • Liaise with development/support teams in Bangalore, New York, Montreal, Paris and London
  • Respond to end users within timeframe dictated by the severity of the problem, document and track case histories, issues, and action steps
  • Respect internal IT norms, standards and processes
  • Timely reporting of production and project status to client and IT management
  • Effective and efficient oral and written communication with various audiences at appropriate levels
  • Partner with development teams (NY/Paris) on analysis and development as a part of the DevOps model
  • Partner with development teams (NY/Paris) on release management
  • Partner with the Global support teams (Paris/Asia) to ensure quality support to our end users
  • Effectively manage the Client Relationship with the end user community
Profile required

Skills and Qualifications:

Must Have:

  • Strong analytical skills, follow-up capability and problem-solving ability
  • Can communicate clearly and excellently with a wide variety of people/functions (verbal/written)
  • Flexible and adaptable to new environments. Quickly learns new systems/products
  • Proactive and results-oriented: sets goals and priorities that maximize the use of resources to deliver optimal results
  • Experience in financial products (Fixed Income) / financial industry business processes / trading system
  • Team-oriented, client-focused, and open to different ideas/viewpoints
  • Capable of prioritizing tasks and multi-tasking projects
  • Thrives in a high-pressure and time-sensitive environment
  • Competency in SQL
  • Knowledge on Client/Server application
  • Comfortable working on Windows/Unix environments
  • Competency in Microsoft Office applications (e.g. Excel)

Nice to Have:

  • Knowledge of derivative product lifecycle workflow
  • Middleware experience (Tibco, RMDS, Ultra Messaging)
  • Network experience
  • FI/FX functional knowledge
  • Agile development methodologies
  • Previous experience in a support team facing trader and sales (3 years +)
  • Previous experience working with developer or Business Analyst
  • Previous experience in financial industry

Languages: French and English

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States .

Why join us

OUR BENEFITS:

WHAT WE DO DIFFERENTLY AT SOCIÉTÉ GÉNÉRALE

Competitive compensation & benefits offering, including but not limited to:

  • Minimum of 20 Vacation days+ 4personal days
  • Supportive Maternity, paternity, parental and adoption leave policy
    • Health spending($2,000/year) andpersonal spending($1,000/year)accountswith 75+ eligible reimbursement categories (health, training, electronics etc.)
    • Fully sponsored virtualhealthcare assistanceandEmployee Assistance Programto you and your immediate family
    • Various Employee Resource Groups(ERG) to engage withsuch as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc.
  • Aculture of continuous developmentby encouraging our employees varioustraining programs(online training and coaching platform such as Coursera, GoFluent, Pluralsight, First Finance, and others)
Business insight

OUR CULTURE:
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.
For more information about our Culture and Conduct initiatives, please visit this link (
D&I:
Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our Diversity & Inclusion Vision:

• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate

• Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents

• Engage our community and marketplace, and position the organization to meet the needs of all its clients

For more information about our D&I initiatives, please visit this link (

HYBRID WORK ENVIRONMENT:
Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols. Hybrid work arrangements vary based on business area. The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.

#J-18808-Ljbffr

  • Application Support Analyst

    1 week ago

    Montreal, Quebec, Canada Groupe SII Full time

    MissionsABOUT THE JOBThis is a central and dynamic position as you will provide technical and functional support for the applications that are used by trading and risk analysts based in New York. Great communication, social skills, and knowledge of ITIL best practices are essential as you will be responsible for supporting and maintaining our...

  • Application Support Analyst

    1 week ago

    Montreal, Quebec, Canada CGI Full time

    Position Description: At CGI we are looking for an Application Support Analyst for our financial services client in Montreal. Your future duties and responsibilities: • Every morning when you open your workstation, you will have to carry out various tasks to ensure the stability of production. • During the day, you will resolve functional and...

  • Application Support Analyst

    4 weeks ago

    Montreal, Quebec, Canada Canadian National Railway Full time

    At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely...

  • Application Support Analyst

    1 week ago

    Montreal, Quebec, Canada Canadian National Railway Full time

    At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely...

  • Application Support Analyst

    3 weeks ago

    Montreal, Quebec, Canada Canadian National Railway Full time

    At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely...

  • Application Production Support Analyst

    1 week ago

    Montreal, Quebec, Canada TekwissenLLc Full time

    Position: Application Production Support AnalystLocation: Montréal, QC, H3A 2A6Duration: 12 MonthsJob Type: ContractWork Type: OnsiteShift: 8:00am to 5:00pmMISSION AND OBJECTIVES Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by client.MAIN RESPONSIBILITIES Provide technical and functional...

  • Application Support Analyst

    1 week ago

    Montreal, Quebec, Canada Excelgens Full time

    JOB DESCRIPTIONPosition: APS Support Analyst - IFS UKDepartment: IT Production - BP2S APSMISSION AND OBJECTIVESThe APS Analyst ("Analyst") is responsible and accountable for daily support and health of the production environment for Regulatory Controls IT. Such tasks include change, request, incident and problem management for the department. As required,...

  • Application Support Analyst

    1 week ago

    Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    ResponsibilitiesABOUT THE JOB: The aim of Global Banking Technology & Operations (GBTO) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate their transformation. GBTO differentiates itself from competitors with the pace of the agile transformation delivered, spreading the...

  • Application Support Analyst

    1 week ago

    Montreal, Quebec, Canada Soho Square Solutions Full time

    Job ProfileWhat does it take to get the job?The required competencies are: 2+ years' experience as support analyst Experience working with relational databases Good knowledge of equity and derivatives products Good knowledge of core business process like Profit and Loss, Value at Risk and Risk Analysis Good communication skills Ability to troubleshoot...

  • Application Production Support Analyst

    1 week ago

    Montreal, Quebec, Canada TekWissen ® Full time

    Position:Application Production Support Analyst Location: Montreal , QC, H3A 2A6 Duration: 12 Months Job Type:Contract Work Type:Hybrid Shift: Monday to Friday (12:00PM to 9:00PM)Overview : TekWissen Group is a workforce management provider throughout the USA and many other countries

  • Application Support Analyst

    1 week ago

    Montreal, Quebec, Canada Genetec Full time

    **The team**:We will work with you to ensure a smooth and efficient onboarding, leveraging the expertise of your fellow team members and the support of your leadership.**What your day will look like**:- Assess, research, and analyze business and system needs, exploring alternative options to recommend technology solutions and designs that meet client needs-...

  • Application Production Support Analyst

    1 week ago

    Montreal, Quebec, Canada Axelon Services Corporation Full time

    Job ID Role - Application production Support Analyst Duration - 12 months on T4 Hybrid Montreal ,QC Business Overview: The IT Application Production Support Team - Investment Funds Services - is part of the Information Technology Group, which works simultaneously on a wide range of projects arising from business,strategic initiatives and regulatory...

  • Application Support Analyst-

    1 week ago

    Montreal, Quebec, Canada Société Générale Full time

    Responsibilities:ABOUT THE JOB:The aim of Global Banking Technology & Operations (GBTO) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate their transformation. GBTO differentiates itself from competitors with the pace of the agile transformation delivered, spreading the...

  • Application Production Support Analyst

    1 week ago

    Montreal, Quebec, Canada Axelon Services Corporation Full time

    Title: Application Production Support Analyst Location: Montreal Hours: 8:00am to 5:00pm Duration: 24 months Responsibilities: Act as first line of contact for production environment and provide Level1 /Level2 functional and technical support. Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root...

  • Application Production Support Analyst

    1 week ago

    Montreal, Quebec, Canada KYYBA Inc Full time

    Title: Application Production Support AnalystLocation:Montréal QC H3A 2A6Email:Description:Production Support Act as first line of contact for production environment and provide Level1 /Level2 functional and technical support. Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely...

  • Application Support Analyst

    1 week ago

    Montreal, Quebec, Canada Sii Full time

    Partenaire technologique des grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation avec collaborateurs, une présence internationale dans 20 pays, et un chiffre d'affaires supérieur à 520 millions de dollars canadiens. SII Canada, installée à Montréal et Toronto, a pour objectif d'apporter des solutions à forte...

  • Application Support Analyst

    1 week ago

    Montreal, Quebec, Canada Société Générale Full time

    Responsibilities:ABOUT THE JOB:The aim of Global Banking Technology & Operations (GBTO) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate their transformation. GBTO differentiates itself from competitors with the pace of the agile transformation delivered, spreading the...

  • Application Production Support Analyst

    1 week ago

    Montreal, Quebec, Canada Optim Hire (LAD Software Solutions Pvt LTd) Full time

    Position: Application production support analystLocation: Montreal Canada Quebec H3A 2A6Duration: 24 MonthsJob Type: ContractWork Type: Onsite Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first...

  • Application Production Support Analyst

    1 week ago

    Montreal, Quebec, Canada TalentBurst, Inc. Full time

    Title: Application Production Support AnalystDuration: 24 Months with possibility of extensionLocation: Montreal QC H3A 2A6 (Hybrid Work)Pay Rates: T4 Only Job Description: Production Support Act as first line of contact for production environment and provide Level1 /Level2 functional and technical support. Coordinate with Level3, DEV and Infra teams about...

  • Application Support Analyst

    1 week ago

    Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    The aim of Global Business Service Unit (GBSU) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate their transformation. GBSU differentiates itself from competitors with the pace of the agile transformation delivered, spreading the technology and data culture, shortening the...