Application Production Support Analyst

1 week ago

Montreal, Quebec, Canada BNP Paribas Full time
APPLICATION PRODUCTION SUPPORT ANALYST (

JOB NUMBER:
IT MN)

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2023.

We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future.

Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.


The position at a glance


The Global Markets Application Production Support (APS) group provides technical and functional support directly to the Front, Middle and Back Office in the Americas region and delivers solutions providing discreet functionality to the users.

The supported systems are used globally with major server hubs in London, NY, Tokyo and Singapore. APS teams are Continuous Improvement oriented. They contribute to and lead regulation, industrialization and automation projects.

In detail
Production Support

  • Act as first line of contact for production environment and provide Level1 /Level2 functional and technical support.
  • Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely resolution.
  • Ensure issues/incidents are logged in the incident management system on time with relevant details (description, root cause, outage, downtime, dependencies, executive summary etc.)
  • Contribute in projects related with updates, upgrades, obsolescence and vulnerabilities. Making sure these software/hardware updates/upgrades are meeting timeline.
  • Maintain and create procedure and process documentations.

Release, Maintenance and Project:

  • Participate in release cycles for functional validation on staging, preproduction and production environments.
  • Release deployment, post release checks, follow communication.
  • Liaise with the Development teams to ensure enhancements and bug fixes are prioritized.
  • Participate in regular and required DRP and BCP exercises.

The strengths and skills that will help you succeed
Education

  • Master/Bachelor or degree in Computer Science or IT Systems
  • Minimum 6 years' of Application Production Support experience
Technical Skills

  • Excellent experience on systems like Windows, UNIX and Linux
  • Excellent knowledge of databases like Oracle and SQL
  • Working experience of IT tools like Geneos, ServiceNow, Autosys, Jenkins, Dynatrace etc.
  • Working knowledge or familiarity scripting skills Perl, Python and PowerShell
  • Working knowledge of file transfer protocols/tools like
  • CFT, FTP & SFTP
Leadership & Communication

  • Autonomous, selfmotivated and motivate new joiners in team, mentor for new joiners in team.
  • Train new and existing members to improve their knowledge and skillsets
  • Improve and improvise the existing and new process / procedures to reduce the wastages and make the team more efficient and effective.
  • Excellent communication skills to review the incidents, change, problem and other management procedures, processes and guidelines
  • Openness to accept the new problems and issues and look for ways to solve.
  • Knowledge of the English language is required
Availability

  • Flexible in working on public holidays and weekend support
  • Flexible in working in different shifts (as required)

What's in it for you


In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering.

Hybrid work arrangements, such as remote working up to 50% and flexible working hours are available for most positions.

BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits, click here

What you need to know

  • If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. BNP Paribas will work with you to ensure that you are able to participate fully in the process;
  • You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas' office(s) is an essential function of this position;
  • Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. These will be clearly mentioned in the qualifications of the position;

Diversity, Equity and Inclusion (DE&I) at the heart of our commitments


At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.

BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national

  • Application Production Support Analyst

    1 week ago

    Montreal, Quebec, Canada TekwissenLLc Full time

    Position: Application Production Support AnalystLocation: Montréal, QC, H3A 2A6Duration: 12 MonthsJob Type: ContractWork Type: OnsiteShift: 8:00am to 5:00pmMISSION AND OBJECTIVES Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by client.MAIN RESPONSIBILITIES Provide technical and functional...

  • Application Support Analyst

    1 week ago

    Montreal, Quebec, Canada Groupe SII Full time

    MissionsABOUT THE JOBThis is a central and dynamic position as you will provide technical and functional support for the applications that are used by trading and risk analysts based in New York. Great communication, social skills, and knowledge of ITIL best practices are essential as you will be responsible for supporting and maintaining our...

  • Application Production Support Analyst

    1 week ago

    Montreal, Quebec, Canada TekWissen ® Full time

    Position:Application Production Support Analyst Location: Montreal , QC, H3A 2A6 Duration: 12 Months Job Type:Contract Work Type:Hybrid Shift: Monday to Friday (12:00PM to 9:00PM)Overview : TekWissen Group is a workforce management provider throughout the USA and many other countries

  • Application Production Support Analyst

    1 week ago

    Montreal, Quebec, Canada Axelon Services Corporation Full time

    Job ID Role - Application production Support Analyst Duration - 12 months on T4 Hybrid Montreal ,QC Business Overview: The IT Application Production Support Team - Investment Funds Services - is part of the Information Technology Group, which works simultaneously on a wide range of projects arising from business,strategic initiatives and regulatory...

  • Application Production Support Analyst

    1 week ago

    Montreal, Quebec, Canada Axelon Services Corporation Full time

    Title: Application Production Support Analyst Location: Montreal Hours: 8:00am to 5:00pm Duration: 24 months Responsibilities: Act as first line of contact for production environment and provide Level1 /Level2 functional and technical support. Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root...

  • Application Production Support Analyst

    1 week ago

    Montreal, Quebec, Canada KYYBA Inc Full time

    Title: Application Production Support AnalystLocation:Montréal QC H3A 2A6Email:Description:Production Support Act as first line of contact for production environment and provide Level1 /Level2 functional and technical support. Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely...

  • Application Production Support Analyst

    2 weeks ago

    Montreal, Quebec, Canada TalentBurst, Inc. Full time

    Title: Application Production Support AnalystDuration: 24 Months with possibility of extensionLocation: Montreal QC H3A 2A6 (Hybrid Work)Pay Rates: T4 Only Job Description: Production Support Act as first line of contact for production environment and provide Level1 /Level2 functional and technical support. Coordinate with Level3, DEV and Infra teams about...

  • Application Production Support Analyst

    2 weeks ago

    Montreal, Quebec, Canada Optim Hire (LAD Software Solutions Pvt LTd) Full time

    Position: Application production support analystLocation: Montreal Canada Quebec H3A 2A6Duration: 24 MonthsJob Type: ContractWork Type: Onsite Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first...

  • Application Support Analyst

    2 weeks ago

    Montreal, Quebec, Canada CGI Full time

    Position Description: At CGI we are looking for an Application Support Analyst for our financial services client in Montreal. Your future duties and responsibilities: • Every morning when you open your workstation, you will have to carry out various tasks to ensure the stability of production. • During the day, you will resolve functional and...

  • Application Support Analyst

    4 weeks ago

    Montreal, Quebec, Canada Canadian National Railway Full time

    At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely...

  • Application Support Analyst

    2 weeks ago

    Montreal, Quebec, Canada Canadian National Railway Full time

    At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely...

  • Application Support Analyst

    4 weeks ago

    Montreal, Quebec, Canada Canadian National Railway Full time

    At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely...

  • Application Support Analyst

    1 week ago

    Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    Responsibilities ABOUT THE JOB: The aim of Global Banking Technology & Operations (GBTO) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate their transformation. GBTO differentiates itself from competitors with the pace of the agile transformation delivered, spreading the...

  • Application Support Analyst

    2 weeks ago

    Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    ResponsibilitiesABOUT THE JOB: The aim of Global Banking Technology & Operations (GBTO) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate their transformation. GBTO differentiates itself from competitors with the pace of the agile transformation delivered, spreading the...

  • Application Support Analyst

    1 week ago

    Montreal, Quebec, Canada Excelgens Full time

    JOB DESCRIPTIONPosition: APS Support Analyst - IFS UKDepartment: IT Production - BP2S APSMISSION AND OBJECTIVESThe APS Analyst ("Analyst") is responsible and accountable for daily support and health of the production environment for Regulatory Controls IT. Such tasks include change, request, incident and problem management for the department. As required,...

  • Application Support Analyst

    2 weeks ago

    Montreal, Quebec, Canada Soho Square Solutions Full time

    Job ProfileWhat does it take to get the job?The required competencies are: 2+ years' experience as support analyst Experience working with relational databases Good knowledge of equity and derivatives products Good knowledge of core business process like Profit and Loss, Value at Risk and Risk Analysis Good communication skills Ability to troubleshoot...

  • Application Production Support Analyst

    2 weeks ago

    Montreal, Quebec, Canada KYYBA Inc Full time

    Title: Application Production Support AnalystLocation:Montréal QC H3A 2A6Email: comDescription:Production Support· Act as first line of contact for production environment and provide Level1 /Level2 functional and technical support.· Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root cause analysis and...

  • Application Support Analyst

    1 week ago

    Montreal, Quebec, Canada Sii Full time

    Partenaire technologique des grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation avec collaborateurs, une présence internationale dans 20 pays, et un chiffre d'affaires supérieur à 520 millions de dollars canadiens. SII Canada, installée à Montréal et Toronto, a pour objectif d'apporter des solutions à forte...

  • Application Support Analyst-

    2 weeks ago

    Montreal, Quebec, Canada Société Générale Full time

    Responsibilities:ABOUT THE JOB:The aim of Global Banking Technology & Operations (GBTO) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate their transformation. GBTO differentiates itself from competitors with the pace of the agile transformation delivered, spreading the...

  • Application Production Support Analyst

    2 weeks ago

    Montreal, Quebec, Canada KYYBA Inc Full time

    Position Summary:The primary purpose of the job is to ensure day-to-day quality of service of live applications to end-users by :Diagnosing and resolving incidentsAnswering user requestsMonitoring production environmentsDeveloping a good understanding of the existing application(functional and technical)Ensure daily communication & transition with teams from...