Application Support Analyst

1 week ago

Montreal, Quebec, Canada Excelgens Full time

JOB DESCRIPTION

Position:
APS Support Analyst - IFS UK

Department:
IT Production - BP2S APS

MISSION AND OBJECTIVES


The APS Analyst ("Analyst") is responsible and accountable for daily support and health of the production environment for Regulatory Controls IT.

Such tasks include change, request, incident and problem management for the department. As required, functional support and user setup may be performed.

The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor.

Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis.

MAIN RESPONSIBILITIES

  • Manage daily operations requests for assistance and oversee the help desk activity
  • Ensure issues are identified, tracked, reported on and resolved in a timely manner
  • Manage operations expectations effectively and participate to any task force required by operations if needed
  • Perform level 1 and 2 support and complex analysis of reported issues, and evaluate alternative business solutions and workarounds to minimize the impacts
  • Prepare Test strategy, Test scenarios and test cases for the defects identified
  • Liaison and discussion with BNP Paris central teams for all parameterization related issues and any other functional advise on reported issues or proposed solutions
  • Work with external infrastructure, monitoring and DBA team to fix the incidents.
  • Ensure a smooth follow up of all technical processes (Online, STP and batches )
  • Understand the database concepts and provide extractions to users whenever required
  • Closely follow up of all generated logs (Online, STP, batches) and alerts and monitor the flows dashboards
  • Ensure excellent Communication, reporting and escalation as and when needed.
IT Governance

  • Responsible and accountable to strictly and consistently adhere to BP2S NAR IT Governance policies and procedures
  • Incident management, Vendor management and change management

QUALIFICATIONS

  • Bachelor's degree required; advanced degree considered a plus.
  • Minimum 6 years financial industry experience with an emphasis on Custody activity
  • Experience with PL/SQL developer
  • Familiarity with Autosys, Quality Center, Sailpoint, ServiceNow and Jira.
  • Experience in Custodian Industry is a must.
  • Prior experience creating requirements documents, functional specifications, process flow diagrams and procedures
  • Strong knowledge of asset setup, corporate actions, tax, domestic settlements, income or cash processing is a must in custody domain (at least 2 of these).
  • Good written and spoken English is a must.
  • Strong Corporate Actions/Tax knowledge in US Market is a major plus
Overall General IT knowledge is a must.

About BNP Paribas
BNP Paribas has a presence in 75 countries with more than 188,000 employees, including 140,000 in Europe.

It ranks highly in its two core activities:
Retail Banking & Services (comprised of Domestic Markets and International Financial Services) and Corporate & Institutional Banking.

In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the leader in consumer lending.

BNP Paribas is rolling out its integrated retail banking model across Mediterranean basin countries, in Turkey, in Eastern Europe and a large network in the western part of the United States.

In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas and solid and fast-growing businesses in Asia-Pacific.


About BNP Paribas Securities Services


BNPParibas Securities Services is a wholly-owned subsidiary of the BNP Paribas Group, delivering flexibility and commitment, backed by the strength of a leading universal bank.

Operating across the investment cycle, we provide post-trade administration solutions to buy-side and sell-side financial institutions and issuers.

The Bank has a local presence across 32 countries and global coverage of over 100 markets, offering a one-stop shop for all asset classes, both onshore and offshore, across the globe.

With USD 6,975 billion of assets under custody, USD 1,244 billion assets under administration and more than 6,600 funds administered as at 30 June 2011, BNP Paribas Securities Services is a top five global provider of securities services*.


  • Source: BNP Paribas securities Services competitors' AuC tables._

REPORT TO
v APS BP2S Manager

Job Type:
Fixed term contract

Contract length: 12 months

Salary:
$400.00 per day

Ability to commute/relocate:

  • Montréal, QC H3A 2A6: reliably commute or plan to relocate before starting work (required)
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