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Centre Support Agent

3 months ago

Mississauga, Ontario, Canada Royal Bank of Canada Full time

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.


Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.


Job Title
Centre Support Agent

What is the opportunity?
To provide professional, attentive and accurate service to clients at first point of contact. To meet the immediate needs of the client by providing solutions and resolves issues.

To listen to clients' needs, take accountability to accurately complete transactions and deliver a superior client experience with every interaction.

Primary goal is to listen to our clients, understand their needs and respond with the appropriate service or product offering.


What will you do?

  • Support revenue growth by reducing revenue leakage and focusing on other opportunity spotting initiatives
  • Ensure all authorities (SECAF, antimoney laundering, systems access etc.) are adhered to, reviewed and understood.
  • Actively participate in coaching opportunities and learning opportunities to improve his/her individual and team contribution through collaboration.
  • Ensure all documents are examined for completeness and accuracy, and takes appropriate steps to correct for client.

What will you need to succeed?
Must-have

  • Knowledge of computer systems and ability to work in fast pace environment
  • Attention to details and investigative skills
  • Adaptability to change
  • Strong verbal and written communication skills
  • Strong relationship building skills and open to feedback both ways
Nice-to-have

  • Knowledge of Creditor insurance
  • Bilingual, fluency in both English and French

Special Conditions
Flexibility to work shifts within the hours of business, which are Monday to Friday from 8am to 6:00pm

What's in it for you?

  • A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
  • Competitive pay and highearning potential
  • All the tools, training, and team support you need to grow your career
  • Flexible work/life balance options
  • Sophisticated RBCI software tools to boost your productivity

What's in it for you?

  • A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
  • Competitive pay and highearning potential
  • All the tools, training, and team support you need to grow your business and career
  • Flexible work/life balance options
  • Sophisticated RBCI software tools to boost your productivity
and grow your business

RBC Insurance is an organization that succeeds by bringing out the best in its people.

You'll be part of a supportive, inclusive team that shares common values - including a fundamental respect for each other.

At the heart of this is a commitment to diversity.

RBC respects and responds to the many competing and evolving priorities in our lives - so you can focus on what you can do best - putting clients first.


Job Summary

Address:

MISSISSAUGA, Ontario, Canada

City:

CAN-ON-MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Insurance

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.


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