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Help Desk Technician

3 months ago

Toronto, Ontario, Canada EMR CPR LLC Full time

Position:
HelpDesk Tech

NOTE:
Must be willing to work onsite

Location:
Toronto, Canada

Job Responsibilities:

  • Enduser hardware and software troubleshooting
  • Apple OS X, Windows OS, Chrome OS (Chromebooks), iOS, Android
  • Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf
  • Monitor and accessory deployment/collection
  • Imaging/Provisioning Laptops/Workstations (not 100% required)
  • Facetoface support experience. Working with end users to solve IT problems.
  • Onboarding and Offboarding employees
  • Laptop & mobile device deployments
  • Upgrading broken devices or any damaged devices


 Workstation Sweeps
  • Resetting monitors on a weekly basis
  • Ensure workstation monitors are functioning along with peripherals
  • Maintain Storage room assets and counts
  • Interfacing with users to troubleshoot software issues
  • Printer management and preventative maintenance
  • Ewaste
  • Wipe all devices before ewasting

Qualifications / Experience:

  • A+ Certification
  • Inventory Systems
  • Ticketing Systems
-
Must have MacOS experience in a professional environment:


  • Ticketing system experience is a must (Ex. Salesforce, Zendesk, Service Now, etc)

Job Type:
Part-time

Pay:
$27.00-$30.00 per hour

Schedule:

  • 8 hour shift

Experience:

  • Windows: 3 years (preferred)
  • Hardware/Software break fix: 3 years (preferred)
  • Mac OS: 3 years (required)
  • Help desk: 3 years (required)

Ability to Relocate:

  • Toronto, ON: Relocate before starting work (required)

Work Location:
In person